Culinary Safety Coordinator - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Culinary Safety Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Culinary Safety Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

As a member of the Culinary Training Team, the Safety Coordinator is responsible for managing all areas of safety for new and current culinary hosts and leadership team members. This includes but is not limited to maintaining hosts and leaders required safety records, supervising the Culinary Safety Trainer Program, and facilitating the Culinary monthly safety topics program. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in developing safety programs in relation to food safety, Health Department standards, and Steritech
• Assist with the selection, training, supervision, and annual review of the Culinary Safety & Training Leads
• Hold Safety & Training Leads accountable by completing regular audits on all safety areas, including authorized operator forms, safety critical checklists, Safety Focus Points, Check 5, and monthly safety topic paperwork to ensure compliance
• Coordinate and/or instruct/facilitate training classes for Herschend, Dollywood, and culinary safety processes and procedures for all safety trainers, leaders, chefs, managers, and directors
• Review and submit recommendations to the Culinary Training Area Manager on safety training programs to ensure consistent and accurate material is being taught
• Support the Culinary Training Area Manager with special projects
• Coordinate with the Culinary Training Area Manager the oversight of the Culinary Safety Program ensuring 100% compliance and consistency throughout the division
• Coach and develop culinary safety trainers
• Provide verbal and written communication for necessary safety training classes and safety meetings
• Complete, file, and audit retention records for all hosts, leaders, chefs, managers, and directors of the Culinary Team
• Provide office support as required, including taking messages, receiving visitors, filing records and assisting hosts as needed
• Be an active participant in safety issues relating to personal safety and the safety of fellow hosts and guests
• Audit hosts for safety purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
• Take immediate corrective action to prevent unsafe work conditions and practices; collaborate with leadership/managers on positive discipline action as necessary
• Serve as a ServSafe Instructor/Proctor for the Culinary Team
• Serve as an AllerTrain Instructor/Proctor for the Culinary Team
• Facilitate meetings with the culinary safety trainers
• Assist as necessary with the selection, training, and annual review of all culinary safety trainers

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent required. College Degree preferred
• Previous public speaking and presentation experience required
• At least 2 years of training, adult learning, or education experience required
• Bilingual (Spanish) or multi-lingual speaking, reading, and writing preferred
• At least 1 year of supervisory experience preferred
• Must be able to pass and maintain the ServSafe Manager Certification and Instructor/Proctor Programs within 90 days of hire
• Must be able to pass and maintain the AllerTrain Certification and Instructor/Proctor Programs within 90 days of hire
• Proven experience with common office software such as Google Drive, Microsoft Word, Powerpoint, Outlook, Excel, etc.
• Must successfully complete a post-employment offer background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently and create a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
• Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
• Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
• Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
• Ability to adapt and lead change
• Self-motivated and disciplined
• Strong conflict resolution skills
• Detail oriented and maintains a high level of accuracy
• Enthusiastic and able to establish a climate in which others are motivated to succeed
• Able to work indoors/outdoors
• Able to maintain a low stress level
• Able to sit, stand and walk; climb and descend indoor and outdoor stairs
• Able to move, bend, stoop, kneel, reach, twist

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.