Culinary Staffing & Scheduling Clerk - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Culinary Staffing & Scheduling Clerk who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Culinary Staffing & Scheduling Clerk checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Staffing & Scheduling Clerk is responsible for working with the Culinary Staffing & Scheduling Coordinator and Culinary Operations Managers to review and ensure all culinary host work schedules are posted timely, accurately, and in accordance with Dollywood policies and procedures. The Staffing & Scheduling Clerk will be responsible for reviewing labor management control focusing on analysis to ensure the Division is on target for budgeted labor models. The Staffing & Scheduling Clerk will also assist the Culinary Staffing & Scheduling Coordinator with staffing and recruitment responsibilities. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Develop and facilitate training programs in relation to recruitment, interviewing, hiring and scheduling that are engaging and support a positive learning environment and to enrich leadership performance
• Review labor forecast and ensure schedules are aligned to meet labor management expectations
• Work with managers and chefs to maximize the efficiency for scheduled positions, including staying within the guidelines of the budget model, developing initiatives to maximize hosts’ availability and following ACA classification requirements
• Provide verbal and written communication for scheduling changes as required
• Track and provide weekly summary to the Culinary Training Area Manager on all required metrics, such as scheduled hours vs. actual hours, open shifts, staffing statistics, and recruitment information
• Update staffing matrix as required, as well as the UKG Host Hub and any other rosters/databases
• Maintain schedule availability information for all culinary hosts and leaders
• Provide office support as required, including taking messages, receiving visitors, filing records and assisting Hosts as needed
• Submit and review all Host Authorization Forms and Clearances and file appropriately
• Review interview appointment software to align interviewer with interviewee
• Attend hiring events and job fairs while also coordinating other necessary culinary interviewers are also scheduled
• Coordinate culinary appreciation and recognition events for culinary hosts and leaders
• Additional duties may include, but are not limited to attending hiring events, completing required HR paperwork, scheduling general safety training, and associated clerical duties or other special projects as assigned

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent required
• At least 1 year of Supervisory experience preferred
• At least 6 months of hiring and onboarding experience preferred
• Bi (Spanish) or multi-lingual speaking, reading, and writing preferred
• Must be able to pass ServSafe Manager Certification Program
• Proven experience with common office software such as Google Drive, Microsoft Office, Outlook, Excel, etc.
• Proven experience in using and understanding time tracking and labor scheduling software
• Must successfully complete a post-employment offer background check and drug screen
• Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required
• Must successfully complete a background check including motor vehicle and pre-employment drug screen

Knowledge, Skills, and Abilities

• Able to display and live out Heartspitality and Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Be a role model in the areas of attitude, enthusiasm, attention to detail, adherence to policies, and concern for both Guests and Hosts
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Embraces efforts and models behavior around Great Place Six (GP6); creates a Great Place to Work for Great People
• Ensures a positive work environment for all hosts with high levels of engagement and job satisfaction
• Ability to tolerate stress and maintain a calm atmosphere and composure in a hectic environment and under tight time constraints
• Proven skills in time management, short- and long-term planning and strong organizational skills to be able to coordinate multiple tasks
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Ability to adapt and lead change
• Self-motivated and disciplined
• Ability to prioritize and complete work assignments on a timely basis
• Understands confidentiality and judgment regarding privileged information
• Must show appreciation to others
• Strong conflict resolution skills
• Detail oriented and maintains high level of accuracy
• Enthusiastic and able to establish a climate in which others are motivated to succeed
• Able to sit and/or stand for long/short periods
• Able to work indoors/outdoors
• Able to maintain a low stress level
• Able to sit, stand and walk; climb and descend indoor and outdoor stairs
• Able to move, bend, stoop, kneel, reach, twist
• Must be able to lift 30 pounds with or without a 2-person lift. 30 pounds require a 2-person lift
• Above average memory retention and recall
• Able to get along with other employees to work out problems and resolve conflicts
• Ability to move about and react quickly in emergency situations

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.