House & Grounds Team Lead - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a House & Grounds Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House & Grounds Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The House & Grounds Team Lead provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company and Herschend Family Entertainment.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Maintain an aesthetically pleasing, sanitary environment both indoors and outdoors on the park, including on roadways and pedestrian walkways and in landscaped and natural settings
• Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment
• Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests’ view
• Ensure House and Grounds operate within budget guidelines.  Assist with the development and implementation of budgets as necessary
• Perform daily operation including but not limited to: Scheduling, payroll processing, PE’s, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to success
• Train and develop Assistant Team Leads in the following areas:
• Planning to ensure staffing levels are maintained
• Schedules are posted on time, all positions manned, staffing needs are communicated in advance to the Supervisor, appropriate staffing is maintained, turn-over is minimal and overtime is controlled
• Serve as positive standard in the areas of personal appearance, grooming, and conduct. Communicate and work with all members of the Operations Management Team along with other divisions
• Operate within budget
• Interact with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as needed
• Training of hosts in correct standards and complete retraining when necessary.
• Perform paperwork, ATD and verbal audits on a regular basis
• Conduct periodic checks of all areas
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High school diploma or equivalent
• Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred
• Must be able to successfully complete a post-employment offer background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get alone with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply, and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures (0 to 140 degrees) while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Must have manual dexterity necessary to complete all job duties
• Able to bend/twist and turn to complete all job functions
• Able to push/pull to complete all job functions
• Able to work in a small, confined area
• Able to get along with other employees to work out problems and resolve conflicts
• Able to tolerate detergents and chemicals
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to lift up to 50 pounds, with assistance
• Willing to work in any assigned area(s) and perform other functions as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.