At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a House & Grounds Assistant Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House & Grounds Assistant Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The House & Grounds Assistant Team Lead provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary. Including both indoors and outdoors on the park, roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas
- Assist the Team Lead in the following areas :
Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment
Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests' viewEnsure House and Grounds operate within budget guidelines. Assist with the development and implementation of budgets as necessaryPerform daily operation including but not limited to : Scheduling, payroll processing, PE's, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to successServe as positive standard in the areas of personal appearance, grooming, and conductCommunicate and work with all members of the Operations Management Team along with other divisionsInteract with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as neededMaintain a high level of attention to detail in your assigned restroom(s) / area per your trained procedures as defined in your Training PlanRestock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and / or immediate attentionKeep clean all rolling carts and trash cans including lids and can liners as well as the inside and outside of trash cansInitiate friendly interaction with the guestsMaintain confidentiality at all timesFollow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measuresSuspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or HostsManagement reserves the right to change and / or add to these duties at any time
Education and Experience Required
Must be at least 16 years oldWork experience that demonstrates successful execution of similar duties and responsibilities in a commercial / industrial environment preferredMust be able to successfully complete a post-employment offer background checkKnowledge, Skills, and Abilities
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their workMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust display and live out Lead with Love qualities by being : patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableMust be committed to continuous improvementMust be able to smile, maintain eye contact and must be friendlyMust have professional appearance with good personal hygieneMust be friendly, outgoing, polite, courteous, honest, dependable, mature, have a positive attitude and good judgement to make sound decisionsMust promote and support a "team" work environment by cooperating and helping co-workersMust enjoy a fast-paced, dynamic environmentMust show appreciation to othersMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust reflect Dollywood's core values through the lens of dignity and respectAble to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being : patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountableAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other hostsAble to tolerate a wide range of climate and temperature variations (0 to 140 degrees) in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidityMust have manual dexterity necessary to complete all job dutiesAble to bend / twist and turn to complete all job functionsAble to push / pull to complete all job functionsAble to work in a small, confined areaAble to get along with other employees to work out problems and resolve conflictsAble to maintain good personal hygiene and report in a clean costumeAble to comprehend instructions and retain informationAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysAble to be productive in a fast-paced, dynamic environmentAble to tolerate detergents and chemicals (some required 18 years of age or older)Able to be flexible to handle frequent changes in prioritiesAble to prioritize tasks and complete assignments on timeAble to lift up to 50 pounds, with assistanceAble to work outdoorsWilling to work in any assigned area(s) and perform other functions as assignedThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
