What are the responsibilities and job description for the Hospitality Assistant Team Lead - Dollywood's Splash Country - Seasonal position at Dollywood?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Hospitality Assistant Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Hospitality Assistant Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to assist the Team Lead with supervising employees in providing friendly and efficient guest service while focusing on retreat and canopy guests. All to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Assist in the successful and profitable operation of the day to day operation of the Retreats and Canopies.
- Supervise employees to carry out the goals or providing our guest with the highest quality in product with courteous, friendly, and efficient service in an organized, clean, and professional looking environment.
- Schedule team based upon daily retreat and canopy bookings.
- Oversee the training, coaching, and supervising of Hosts including the following activities :
- Hire Host
- Ensure costume guidelines are met
- Properly conduct employee evaluations
- Assist with disciplinary actions as needed.
- Communicate and work with all member of the Foods Management Team along with other divisions.
- Interact with guests and solve their needs while adhering to park policies.
- Ensure correct accounting procedures are being followed in order to correctly collect and balance daily including the following tasks :
- Management of cash funds
- Deposits
- Credit card balancing
- Ensure team compliance with safety and security directives, policies, and procedures including the following areas :
- Health Departments regulations
- Food storage
- Chemical storage
- Develop and maintain a plan to ensure that all retreats and canopies are up to standards such as :
- Maintenance issues are reported
- Cleanliness standards are upheld
Management reserves the right to change and / or add to these duties at any time
Education and Experience Required
Knowledge, Skills, and Abilities
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
