Paramedic Supervisor - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Paramedic Supervisor who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Paramedic Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide Supervisory leadership for the Dollywood and Dollywood’s Splash Country Medical Services team, the Medical Services Screening process, the Drug & Alcohol Testing program, and supporting Safety Management Team goals. This includes DW/ DSC Medical Services Protocols, Industry Compliance, and company policies and procedures. The Medical Services Supervisor is responsible for achieving safety, friendliness, cleanliness, and financial goals, as well as serving as the PIC of the Safety Team. The Medical Services Supervisor is a training position. As such, it is required that the skills and performance are evaluated as being eligible for promotion. If performance does not fit that profile, the opportunity will be given to interview for other open positions within the Dollywood Company, with no guarantee of placement.  These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Supervise DW/ DSC Medical Services Team in the treatment of injured/ill Hosts or Guests in emergency and non-emergency situations, determining through a thorough patient assessment if a patient is able to remain on the park or at work with medical treatment as stated in approved protocols
• Interview, hire, schedule, coach, counsel, evaluate, perform corrective action, and establish recognition programs for both DW and DSC Medical Services Team
• Annually review and request updates to the DW Medical Services Protocols for SMC signed by the Dollywood Company Medical Director
• Maintain and ensure parks are consistent with HFE and DW Medical Services policies and procedures
• Ensure staff maintains confidentiality of patient and Park information and follow HIPPA guidelines
• Support Worker's Compensation and Guest Incident Program
• Assist with the annual development of labor and P&L budgets for Dollywood and DSC Medical Services
• Ensure Dollywood and DSC Medical Services are staffed and operated within approved labor and P&L budgets
• Develop/revise training plans for Medical Services new hire screening process, drug and alcohol screening, job fairs, filing medical information, and other tasks as needed
• Coordinate with all SMC on Safety Critical Medication Disclosure forms and pre-employment, post-accident, reasonable suspicion, and/or random drug screens and alcohol tests
• Annually plan and facilitate SMC Hearing Conservation Program and Pulmonary Function Testing for DW/DSC properties.  Ensure all documentation is completed and filed per OSHA
• Audit and ensure weekly reviews of SID are completed for accurate, clear, concise input according to DW Medical Services Protocols
• Manage the Mold Program and ensure proper cleaning and remediation is completed
• Supervise monthly Training and ensure records are maintained for the EMTA or Paramedics.  Ensure training documents are accurately completed, filed, and accessible for auditing
• Serve as Unit 101 (Safety Person in Charge)

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Experience supervising a staff of at least 5 direct reports for one year is required
• High School diploma or equivalent required
• Current state or National Registry Paramedic license required.  Must provide copies of current certifications
• At least 5 years of field experience as a Paramedic is required
• Knowledge of and ability to use DW Medical Services equipment required
• Basic computer skills required, including proficiency with Microsoft Word, Excel & PowerPoint
• Ability to learn and utilize the online scheduling program required (UKG)
• Must have the ability to read regulatory documents, manufacturer’s manuals, and government standards and interpret that information to develop training, emergency, operational, and documentation procedures
• Must be proficient in writing policies and procedures
• Must have ability to work in emergencies and coordinate immediate response actions, including total park evacuation
• Must be at least 21 years old
• Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required
• Must successfully complete a background check including motor vehicle and pre-employment drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must adapt to changes easily
• Able to sit and/or stand for long/short periods
• Able to work outdoors
• Must be able to sit, stand, kneel, stoop, bend, reach high and low, twist and balance, negotiate elevated catwalks, walk, run, climb, walk up and down steep inclines or steps
• Must be able to move, carry and/or lift equipment up to 25 lbs. alone
• Must be able to lift patients that may be over 200 lbs. with assistance from other Hosts
• Must have depth perception and adequate or corrected vision
• Must hold valid Driver’s License with current automobile insurance and drive company vehicles as required
• Must be able to work in all types of weather including temperature extremes, rain, sleet, snow, low and high humidity, sunny, dusty and dry conditions and working around various allergens such as pollen
• Must be able to tolerate and use chemicals such as cleaning supplies

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.