What are the responsibilities and job description for the Restaurant Food Runner and Busser - Dollywood's DreamMore Resort & Spa - Part Time Year Round position at The Dollywood Company?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Restaurant Food Runner and Busser for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Food Runner and Busser checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Restaurant Runner and Busser is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Deliver food from kitchen to diners. This is to be done in a manner consistent with The Dollywood Company’s Mission and Values.
Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Checks with Manager for daily forecast training standard objectives
- Ascertains the daily specials from kitchen and communicates them
- Assist service team with bread and water service. Consistent removal of soiled dishes from tables. Reset tables to standard throughout service
- Maintain buffet cleanliness and food quality/presentation if appropriate
- Inspects dining room for cleanliness, proper supply levels and proper staffing
- Cleans and organizes workstation
- Maintains a clean and sanitary environment in compliance with all local and federal health codes
- Performs service and runner duties as appropriate
- Provide excellent guest service at every opportunity
- Participate in upsell strategies as directed by management
- Participates in daily line ups
- Practices service standards and current training throughout service
- Assumes duties of Supervisor in absence or as directed
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be able to obtain Food handler certification
- Must be at least 16 years old
- No specific degree required
- Basic computer knowledge and usage preferred
- Must pass a pre-employment background check
Knowledge, Skills, and Abilities:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
