Intake Coordinator

Since 2009, The Dorm has been a mission-driven, client-centered mental health organization that has been bringing comprehensive, evidence-based treatment to young adults, ages 18-30. We are looking for a passionate intake coordinator to join our multidisciplinary Washington DC team and contribute to our goal of making a difference. 

With us, you’ll be part of the next frontier in mental health care with an integrative treatment model and outcomes research approved by a third-party validated Institutional Review Board (IRB).  We blend individualized therapy and skills coaching, hands-on family work, group-based clinical support and a bustling community and social Clubhouse experience unseen elsewhere in our industry. With competitive salaries between $65,000 and $75,000 (based on background/experience) and a proud commitment to diversity in the workplace that affirms all races, genders and backgrounds, our strength is our community and we hope that includes you!

What You Will Do: 

• Verify insurance coverage and help clients and families understand their benefits, ensuring they have a clear understanding of their financial responsibilities.

• Act as a liaison between the program and clients’ families, clearly explaining the program's structure, services and insurance details.

• Conduct comprehensive biopsychosocial assessments to determine appropriate care plans. 

• Collaborate with clinical staff to determine the appropriate course of treatment for each client. Ensure timely communication with all relevant team members to facilitate smooth transitions into care.

• Oversee the intake process, including scheduling appointments, completing intake. 

• Record and maintain detailed, confidential client records in compliance with HIPAA regulations.

• Ensure compliance with all federal, state, and organizational policies regarding patient information and treatment protocols.

• Participates in weekly supervision with Clinical Director, tri-weekly group supervision, and co-facilitator supervision as indicated by direct supervisor.

• Must be able to work in person Monday through Friday.

What You Need to Qualify: 

• Master’s degree in social work, counseling or related program in psychology required.

• State Licensure in social work or counseling required.

• The ideal candidate has at least 1-3 years of related experience in clinical settings with adolescents or young adults.

• Strong organizational skills with a passion for handling administrative tasks, including client data management, intake paperwork, and scheduling.

• Strong understanding of insurance-based programs and prior experience explaining insurance coverage and benefits to clients.

What We Offer 

• Full benefits including comprehensive medical, dental, vision and a 401K with up to 3% company match, fully vested after 3 years 

• Flexible PTO - for a team that’s rested, recharged and feeling their best

• Free in-house clinical trainings, DEIB trainings and yearly spending allowance for continuing education credits (CEUs)

• Long term treatment model: Form deep therapeutic alliances and be a bigger part of your clients’ journeys (average client length of stay is 12 months)

• Flexible, creative, team-based work environment in the heart of Washington, DC and in an inspiring, centrally-located therapeutic setting

• Limitless opportunities to expand your therapeutic impact:  work with our research team; support our groundbreaking student scholarship program;  be featured in the media on topics that matter or pilot a new treatment group — At The Dorm, it's all possible!

• We are family-owned and operated and proud to be a trusted, CARF-accredited organization

We are an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.