What are the responsibilities and job description for the Customer Service Receptionist & Sales Specialist position at The DRIPBaR?
This is a 32-hour on-site role for a Customer Service Receptionist and Sales Specialist at The DRIPBaR Troy in Troy, MI. The DRIPBaR is seeking a dynamic and personable Customer Service Receptionist & Sales Specialist to join our team. This role is the first point of contact for our clients, both in person and over the phone, and plays a crucial role in delivering an exceptional customer experience. You will be responsible for providing outstanding customer service, driving membership sales, managing appointments, and contributing to our social media presence. If you're a people-person with a passion for health and wellness, and a knack for sales, we want to hear from you!
Responsibilities:
Customer Service Excellence:
- Greet & Welcome clients with a warm and professional demeanor.
- Provide accurate information about our services and membership options.
- Address client inquires and concerns promptly and effectively.
- Ensure a clean and organized reception area.
Membership Sales (commission for every new membership sold)
- Proactively promote and sell Dripbar memberships.
- Explain membership benefits and tailor recommendations to individual client needs.
- Meet and exceed monthly sales targets.
- Follow up with potential members.
Phone & Appointment Management
- Answer and manage incoming calls with exceptional phone etiquette.
- Schedule and confirm appointments accurately.
- Manage client records and maintain confidentiality.
Social Media & Content Creation:
- Assist in creating and posting engaging content for social media platforms.
- Monitor social media channels and respond to comments and messages.
- Help to maintain a positive online presence.
Administrative Support:
- Handle basic administrative tasks, such as filing, data entry, and processing payments
- Assist with inventory management and ordering supplies
- Collaborating with others to help plan events and initiatives
- Representing office interests in relationships with external associates, including vendors, consultants, and clients
Salary : $16 - $23
