Communications Assistant

Job Title: Communication Desk Assistant 2

Date Posted: 3/25/2025

Location: Atlanta, GA 30309

Job Type: Contract Full Time

Immediate W2 contract position available in Atlanta, GA.

Estimated Duration: 12 months

Job Description / Desired Qualifications:

• The Communication Desk Assistant works in the (TCC) and is responsible for assisting Power System Coordinators control the Integrated Transmission System (ITS) in Georgia.
• They are also responsible for communicating information about system events with field personnel working on the ITS, to GPC management, and ITS partners.
• This position tracks system events on transmission lines and equipment and prepares event reports documenting the cause and duration of each event.
• They field phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.
• Some administrative/clerical tasks are performed in this role.
• This position is responsible for initiating and maintaining communication with internal customers as well as external customers (such as the ITS partners) during system events.
• Job Experience and Education:
• High School education. College degree a plus.
• Field experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful.

Knowledge, Skills and Abilities:

• Skills necessary for success include problem solving, decision making, oral/written communications, and handling multiple tasks simultaneously.
• Candidate should be proficient with computer applications (i.e. Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook)
• Ability to work independently as well as interdependently.
• Excellent Oral and Written communication skills
• Knowledge of electrical fundamentals or control center operations is desirable.

Responsible for:

• Assisting Transmission Power System Coordinators in developing and correcting outage reports, maintaining records and performing clerical and administrative activities in the TCC.
• Assisting Transmission Power System Coordinators in developing and correcting outage reports, maintaining records and performing clerical and administrative activities in the GCC.
• Answer phone calls from field personnel entering and exiting substations and power line right-of-way and enter the information into a database.
• Some administrative/clerical tasks are performed in this role
• Provide communication to field personnel during routine and emergency conditions.
• Track system events on transmission lines and equipment.
• Maintain records of all Transmission System outages.
• The Company has classified this position as "Safety Sensitive" and as such is subject to relevant pre-employment screening(s) to determine fitness for duty. Any offer of employment is contingent upon the applicant successfully completing all required fitness assessments.
• Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
• The successful candidate must adhere to Separation Protocol
• The successful candidate must pass a NERC cyber security background check and required training
• This position is subject to completing enhanced personnel screenings, which will be discussed in more detail if an interview is scheduled.

Behavioral Aspects:

• Employees in this position should possess good interpersonal relationship skills, as well as, organizational and administrative skills.
• Foster a positive work environment while working in close proximity with others during stressful situations.
• Be able to focus during high volume of activity and pay close attention to details.
• Applicants must also be able to handle multiple assignments at once and prioritize.
• Safety minded.
• Self-motivated.
• Team Player
• Take work direction from multiple people

Other Requirements:

• These positions may be manned 24x7 - Shifts may consist of 8, 10, 12-hour shifts including days, nights, weekends and holidays.
• All candidates are subject to the Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position.