What are the responsibilities and job description for the Temp Community Engagement & Data Entry Coordinator position at The Educational Alliance Inc.?
Job Title: Temporary Community Engagement and Data Entry Coordinator
Division - Department: Sirovich Center for Balanced Living
Job Classification (FLSA): Non-exempt, up to 12 hours weekly. Looking for individuals with availability on Thursdays and Fridays from 8:30am -1:30pm.
Supervisor: Associate Director of Sirovich
JOB PURPOSE
Support program staff with welcoming members to Sirovich Center for Balanced Living (SCBL) by being present in lobby, assisting incoming members with completing SCBL member applications, orientating all members to the center, answering program related questions, signing folks up for classes, trips, food pantry, answering phone calls, overseeing the Sirovich email inbox and replying accordingly, and assisting with the selling of SCBL ceramics, 12 ST swag, and jewelry. Additionally, the community engagement and data entry coordinator ensures all data is entered accurately and timely into Peerplace database (soon to be Vive), to be in compliance with Department for the Aging contractual obligations. Data includes: Class Attendance Sheets, Meal Attendance (breakfast and lunch), Client Satisfaction Survey, Nutrition Risk Survey, Information and Referral, etc.
SCOPE OF INFLUENCE
- Direct client group: older adult population
- To ensure excellent customer service to members and accurate data entry
- Work with staff, interns, and volunteers to develop a friendly and welcoming environment for older adults and visitors at the senior centre.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Be present in lobby, greeting and engaging all members and visitors.
- Assist visitors and members with any and all questions.
- Check membership card and verify all documents are current in Peerplace (Vive) database.
- Check-in members according to the sign-in sheet and assist with legible signatures
- Sell and collect meal tickets for breakfast and lunch.
- Answering main phone line and directing calls as needed
- Overseeing Sirovich email inbox and responding to members
- Registering members for classes trips and food pantry
- Distribute calendar of events and flyers to members as per their interest
- Data entry into PeerPlace (Vive) database. Data includes: Class Attendance Sheets, Meal Attendance, Client Satisfaction Survey, Nutrition Risk Survey, Information and Referral and Etc
- Selling of SCBL ceramics, 12 ST swag, and jewelry
- Additional Miscellaneous administrative tasks
- Perform other related duties as assigned.
JOB REQUIREMENTS
Required Knowledge
- Strong computer and Microsoft office and excel knowledge and skill
- Needs to be very comfortable using databases and troubleshooting issues
- Invested in fostering a harmonious community and embracing our diverse older adult population.
- Remain on feet for extended periods of time
- Detail oriented, effective written and verbal communication skills.
- Eager team collaborator interested in all aspects of engaging older adults, including attending program planning meetings.
- Avid multitasker who is expert in juggling multiple member requests with professionalism and patience.
Role Key Competencies
- Technical and Professional Knowledge
- Quality Focus
- Avid multitasker
- Stress Tolerance
- Safety Awareness
- Flexibility
- Team-player
- Excellent communication and customer skills
EEO Info
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Educational Alliance takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
