What are the responsibilities and job description for the Bilingual Customer Service Representative (Retail) position at THE EMPIRE LIFE INS. CO?
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Bilingual Customer Service Representative (Retail)
Location : Remote, Canada
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!
Why pursue this opportunity
Our mission - make insurance, investments and benefits simple, fast and easy for our customers.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you'll be working on
- Manage and address in-bound phone calls, emails and voicemails from our customers and distribution partners
- Respond efficiently and accurately to customers, provide solutions that fit individualized situations and prioritize the customers' needs at each step of the process.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with the escalation team
- Responsible for maintaining positive and high quality customer interactions
- Resolve escalated inquires or escalate issues to 2nd level for resolution
- Access and obtain data from multiple information systems to respond to questions
What we're looking for you to have
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
