What are the responsibilities and job description for the Customer Service Specialist position at The Encompass Group?
Are you ready to join an innovative company with a game-changing product in the construction industry? Do you want to be part of a team that sets itself apart with cutting-edge solutions and a strong reputation for excellence?
About the Company :
Our client, based in Mesa AZ, is a leader in the spray insulation and roofing industry that is looking to add a Customer Service Specialist to their team! Their product is a top performer in extreme weather conditions, offering unmatched durability and protection. With a strong foundation in aerospace expertise and in-house manufacturing, they provide direct solutions to contractors and homeowners, making them a unique and powerful player in the market.
What They Offer :
INNOVATION : Work with a product that has been proven to withstand the toughest conditions, including hurricanes.
GROWTH : Join a family-owned business that’s in expansion mode, providing you with ample opportunities for career development.
LEADERSHIP : Be part of a team led by an aerospace-savvy CEO, where your contributions will make a direct impact.
Key Responsibilities :
- Duties will include accurate data entry, customer maintenance and support within our operating systems, and other clerical tasks required to support the outside sales team.
- Operate the CRM system and ensure authentic information is available, Salesforce.
- Answer phones and direct calls for new and current customers as well as SWD sales employees for assigned territories.
- Input and assist with orders (phone and email)
- Research and provide order histories, costs, etc. from phone and email requests to customers.
- Handle special delivery requests made by SWD customers, such as specific location and time of delivery drop offs
Key Qualifications :
Please apply by submitting your resume—we are so excited to meet you!
