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The Encompass Group | Customer Service Specialist

The Encompass Group
Mesa, AZ Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/6/2025

Are you ready to join an innovative company with a game-changing product in the construction industry? Do you want to be part of a team that sets itself apart with cutting-edge solutions and a strong reputation for excellence?

About the Company :

Our client, based in Mesa AZ, is a leader in the spray insulation and roofing industry that is looking to add a Customer Service Specialist to their team! Their product is a top performer in extreme weather conditions, offering unmatched durability and protection. With a strong foundation in aerospace expertise and in-house manufacturing, they provide direct solutions to contractors and homeowners, making them a unique and powerful player in the market.

What They Offer :

  • INNOVATION : Work with a product that has been proven to withstand the toughest conditions, including hurricanes.
  • GROWTH : Join a family-owned business that’s in expansion mode, providing you with ample opportunities for career development.
  • LEADERSHIP : Be part of a team led by an aerospace-savvy CEO, where your contributions will make a direct impact.

Key Responsibilities :

  • Duties will include accurate data entry, customer maintenance and support within our operating systems, and other clerical tasks required to support the outside sales team.
  • Operate the CRM system and ensure authentic information is available, Salesforce.
  • Answer phones and direct calls for new and current customers as well as SWD sales employees for assigned territories.
  • Input and assist with orders (phone and email)
  • Research and provide order histories, costs, etc. from phone and email requests to customers.
  • Handle special delivery requests made by SWD customers, such as specific location and time of delivery drop offs

    • Key Qualifications :

  • One (1) to three (3) years of prior experience working in customer service, inside sales, or account management.
  • Be a creative thinker and possess the ability to resolve critical problems by delivering solutions.
  • Possess excellent verbal / written communication skills and ability to pivot quickly on new priorities.
  • Have the ability to establish and maintain impeccable relationships with our customers.
  • Computer skills required; Windows, MS Office programs, , SAP, Batchmaster, virtual meeting platforms (Teams, Zoom, Web Ex), Salesforce, and freight broker portals.
  • CRM experience helpful.

    • Please apply by submitting your resume—we are so excited to meet you!

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