What are the responsibilities and job description for the Customer Experience Specialist position at The Equinox Resort?
About the Role
The Equinox Resort is looking for a Restaurant Hospitality Expert to join our team. This individual will be responsible for providing exceptional service to our guests, creating memorable experiences through attentive service, efficient table management, and effective communication. Key responsibilities include ensuring a clean and inviting atmosphere, presenting menus, and serving food and beverages with a focus on quality and timeliness.
This role requires someone who is proactive, flexible, and possesses excellent communication skills. If you enjoy working in a fast-paced environment and take pride in delivering outstanding customer service, we encourage you to apply.
Main Responsibilities:
The Equinox Resort is looking for a Restaurant Hospitality Expert to join our team. This individual will be responsible for providing exceptional service to our guests, creating memorable experiences through attentive service, efficient table management, and effective communication. Key responsibilities include ensuring a clean and inviting atmosphere, presenting menus, and serving food and beverages with a focus on quality and timeliness.
This role requires someone who is proactive, flexible, and possesses excellent communication skills. If you enjoy working in a fast-paced environment and take pride in delivering outstanding customer service, we encourage you to apply.
Main Responsibilities:
- Prepare the restaurant pre-shift for the service ahead.
- Engage with guests, respond to their needs, and provide personalized service.
- Promote menu items and create unique dining experiences.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Work collaboratively with servers and kitchen/bar staff to ensure seamless service.
- Resolve guest concerns and address issues promptly.
- Present bills in a timely and accurate manner.
- Someone with a strong background in customer service.
- Someone who can work efficiently in a fast-paced environment.
- Someone knowledgeable about wine, beer, cocktails, and spirits.
- Someone with excellent communication and interpersonal skills.
- Someone who takes pride in delivering exceptional experiences for all guests.
