What are the responsibilities and job description for the Front Desk Agent / Guest Services Agent - FT & PTPositions Available position at The Equinox Resort?
Overview
We are looking for highly motivated individuals to join our GuestServices team as a Guest Services Agent. Full-Time and Part-Timepositions available.
Theideal candidate uses their engaging personality to create amemorable first impression for our guests as they arrive for thefirst time and throughout their stay.
If you are a person who enjoys engaging with people from all overthe world and making meaningful connections, as well as takingsteps to "WOW" people, we would like to speak with you!
ESSENTIAL FUNCTIONS :
- Perform all duties required for a warm welcome and efficient checkin and check out process, abiding by our service standards
- Maintain the highest level of associate / guestrelations
- Answer all phone calls promptly andknowledgeably, always ensuring complete and accurateinformation
- Conduct pre-assignment of hotelrooms, which includes VIPS, repeat guests, all packages, and anyspecial requests, amenities or celebrations
- Beknowledgeable of Vermont and area events and offerings to suggestto guests / visitors
- Be knowledgeable and provideinformation on special events, group needs, resort amenities andactivities and distribute associated information / packets, giftbags, etc.
- Perform all cashier functions toinclude accurate posting of charges to individuals and groups, andmaintenance of cash receipts and hotel banks
- Resolve guest issues and ensure follow-up as needed with the guestand applicable department
- Complete all itemson appropriate (AM, PM, Overnight) checklist by end ofshift
- Perform reservation functions includingentering and updating group files
- Attenddepartmental stand-up meetings on an as neededbasis
- Assist in keeping the front desk areaclean, stocked, and organized
- Assist with roomdeliveries or guest / visitor requests on an as neededbasis
- Maintain a positive and collaborativeworking relationship with front office associates and alldepartments
- Enthusiastically collecting guestfeedback and communicate to appropriateleader
- Complete additional tasks as assigned bySupervisors or Director
Responsibilities
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