Guest Services Associate

All applicants MUST complete the museum's online employment application found here: carlemuseum.org/jobapplication

You welcome guests at the admissions desk, in the galleries, and the Reading Library. You assist guests in-person and over the phone, answering questions and processing admissions, advance program tickets, and memberships. In addition, you provide gallery security; operate AV equipment for film screenings or events; shelve, arrange, clean and organize books in the Reading Library; and assist education staff with library projects and art studio coverage. You are part of a team of guest services associates and an assistant manager who work in shifts and report to the guest services manager.

Your background and experience include

Experience working with the public and as part of a team. You enjoy working with visitors and can work confidently and calmly in a busy environment. You are able to resolve conflicts and de-escalate disagreements with guests or colleagues in person, over the phone, and online in a constructive manner. You act as a team player who works well with others and shows courtesy and respect to colleagues; you’re able to take direction from supervisors and managers.

This position is approximately 22 hours per week Friday through Sunday. Starting pay is $17.50/hour. Benefits include accrued paid time off (sick, vacation, personal and holiday pay), a discount in the Bookshop, professional development opportunities including access to The Carle’s education workshops, plus free admission to many cultural institutions throughout New England.

See carlemuseum.org/jobsfor full details and to apply. The Carle acknowledges that competitive candidates may not meet all the experience requirements 100%. We encourage you to apply if any of these job requirements describe you.

For priority consideration apply by January 1, 2024. Applications received after that are not guaranteed to be included for consideration for this position.

All applicants MUST complete the museum's online employment application found here: carlemuseum.org/jobapplication

The Eric Carle Museum of Picture Book Art opened its doors in Amherst, Massachusetts 20 years ago with a bold but simple vision: to ensure that picture-book illustration, as an art form, is celebrated around the world. Both as an institution and as a team of museum professionals, The Carle is committed to diversity, equity, accessibility, and inclusion. We bring those values to our exhibitions, programs, partnerships, and organizational culture. The Carle Bookshop prioritizes carrying and displaying a diverse selection of books that reflect authors, illustrators, and characters from underrepresented experiences and backgrounds.

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 21 – 22 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekends only

Work Location: In person