Quality Control Coordinator

Title: Quality Control Coordinator (QCC)

Focus Area: Quality Control

Direct Leader: Manager of Control Systems Engineering and Quality Control

Job Description:

As a Quality Control Coordinator, you will ensure TEG Excellence through various Quality Control measures such as : In-shop QC, On-site Punch Walkthroughs, Demo Support, “Warranty” Trips, and Renovation & Improvement Scoping.

Pay & Benefits:

• $18-22/hr Starting Compensation
• Regular 5 hours of weekly overtime
• Eligible for HQ Bonus
• Eligible for TEG HQ Full Time Benefits as outlined .
• 8 Paid Holidays 15 PTO Days for vacation, sick or bereavement use

Hours & Schedule:

• Expected Weekly Hours: 40 - 45 with more as projects require
• Travel Expectations: Extensive (40%-60% of possible working days)
• Expected Schedule:
• Office: Monday - Friday (day shift)
• Installation: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
• Emergency Travel: As needed, could include nights & weekends with extended hours
• Oncall: Yes

Job Responsibilities:

Production Quality Control

• Create documentation of produced components.
• Help to create and maintain QC documents for current and future experiences.
• Perform the QC function as needed / requested by TEG Manufacturing

General Deployment

• Review Floor Plans : Test Fit, Store Layout, and 90%.
• Provide feedback about possible game play or operational issues as well as identify sight specific components.
• Prepare clue-sets to be site specific while maintaining a standard way to guide the experiences across all locations.
• Prepare Set-Up/Cleaning/Closing/Opening checklists for the store to ensure best practices in caring for our facilities and games.
• Perform as needed store visits during the first year of a deployment.
• Request and facilitate manufacturing or installation changes to TEG Production and Deployment teams as needed.

Onsite Punch Walkthroughs

• Generate a clear list of items that need to be completed before the store/games are handed over to operations.
• Through sign-offs, ensure every item on the list is complete.
• Generate hand-off details if an item is not going to be addressed.
• Work with the project managers and Lead Technicians on-site to find creative solutions to the issues on the above list.
• Create documentation for a clean transition to operations.
• Maintain Installation Documentation, such as the Master Installation Checklist and Installation Guide,
• Refine through on-site observations and facilitating conversations after every installation.

Demo Support

• Transfer knowledge to Product Care and local management team about game functionality, storage, and maintenance.
• Ensure Product Care Operational Systems are in place at the store to encourage best practices for maintaining our facilities and games.
• Support urgent game malfunctions as they arise during the demo process.
• Generate site specific documentation for each new store/game launch to assist in the ongoing care for the game(s)/store(s).
• Be an ambassador of TEG’s brand during the onboarding and training of new team members!

Post Open Support (30-60 Day “Warranty” Period)

• Generate a list of Items to be addressed - TEGB, Tech, or Contractor needs.
• Perform on-site fixes or facilitate repairs through contractor partnerships.

Renovation & improvement Projects

• Travel and generate a list of items below TEG Standards of Excellence
• Generate budget proposals for all items
• Coordinate repairs with internal and external parties
• Travel to verify list execution & completion

Job Requirements:

• Experience with Google Sheets / CSVs and using formulas
• A love for escape rooms and interactive media
• Strong organizational and interpersonal skills, flexible with tasks
• Contagiously positive, can-do attitude
• Loves to “win”
• Strong organizational and interpersonal skills
• Strong communication skills - written, on the phone, in-person
• Experience leading others in an informal structure
• Proficient at spreadsheets & document creation
• General business acumen
• Ability to lift/carry up to 50 pounds individually
• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
• Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
• Understanding of architectural floor plans and general construction processes

Job Types: Full-time, Permanent

Pay: $18.00 - $22.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person

Salary : $18 - $22