Assistant Manager, NA Ecommerce - Clinique

Who We Are

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart , the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

What We Offer

• Free Product Allowance & Employee Discounts (on ELC products and also at gyms, retailers, restaurants, more)
• Tuition Reimbursement & Student Loan Contributions
• Generous Parental Leave (20 weeks)
• Flexible Summer Friday options
• Benefits eligibility on day 1
• Competitive 401k company match & a company-funded retirement growth account
  
  

About The Role

We are seeking an analytical, curious, and proactive person who is committed to increasing customer engagement and ultimately conversion. This is an exciting opportunity to drive our site’s content and product strategy, in collaboration with cross-functional teams. Leveraging Google Analytics, Looker, Full Story, and other data sources, you will generate and act on insights to drive engagement. You will be fluent in analytics, but also particularly strong at communicating your ideas simply to a range of cross-functional partners and audiences.

This is fast paced, hands on, and high impact. This is a great opportunity for an e-commerce enthusiast who is looking to get closer to product management.

Overall Responsibilities

• Manage and execute site optimization deliverables. Ensure the site is error-free, key events launch on time, and execution aligns with brand expectations.
• Own site analytics and communicate results with team & senior management. Advise on strategy go-forward to ensure optimal customer experience and achieve business goals.
• End to end inventory management and analysis.
  
  

KEY PILLARS

Site Maintenance & Development

• Collaborate with global ecommerce team, production, engineers and peers on development of new site features and enhancements to suit business needs. Troubleshoot obstacles/site issues ensuring all new releases are error-free and launched on time.
• Manage site projects and creative deliverables to ensure execution matches brand vision and expectations. Oversee timely delivery of creative assets.
• Manage site maintenance in collaboration with global ecommerce, production, engineers, and UX teams, providing extensive QA to ensure flawless execution.
• Liaise with global ecommerce team on new site features and enhancements roadmap to ensure timing aligns to NA business needs
• Lead site enhancements specific to NA region and business goals; help provide business requirements; lead implementation; identify and resolve ongoing bugs.
• Partner with Customer Service to ensure ongoing communication of site elements, functionality, and content. Address issues as they arise.
• Responsible for closely monitoring site performance daily – ie site speed, bugs, content releases, consumer feedback.
• Lead all troubleshooting of site updates & unique promotions.
• Analyze behavior and performance of site features and incorporate findings into optimizations.
• Monitor product merchandising and on-site search to optimize consumer trend and experience.
  
  

Analytics & Reporting

• Deliver weekly and monthly KPI and state of the business report.
• Offer and act on proactive, data-based observations about customer engagement: What is our customer responding well to; how could/should we pivot?
• Provide thoughtful site analysis through post mortems of campaign and site development initiatives, as well as key promo events. Communicate to stakeholders and advise on go-forward strategy.
• Ensure that all site development and marketing projects are in line with business goals and KPIs. Provide business case for new initiatives where required.
• Own promotional offer strategy driven by data-backed findings.
  
  

Inventory Management

• End to end promotional inventory management including strategy, forecasting, execution and performance analysis.
• Manage cross functional partnerships to ensure maintenance of incoming and existing saleable inventory to support branded merchandising strategy.
  
  

Qualifications

• 4 years in ecommerce/digital preferred.
• Proficiency in Excel.
• Understanding ecommerce principals & platforms preferred (development skills not required).
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Proactive problem solving, ability to effectively communicate and collaborate across teams.
• Strong organizational & multi-tasking skills. Exceptional attention to detail.
• Knowledge of Google Analytics or other site analytics tools a plus.
• BA/BS in marketing, computer science or a related discipline preferred.