Le Labo - E Store Shipping Assistant - Full Time - Lower East Side

Description - External

Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutique’s function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients to awaken their olfactory system and trigger emotions. We freshly hand-blend our
fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

The E-Store Shipping Assistant within our boutique, holds a crucial role within the Hub E-Store Region. This role will support the seamless flow of operations, encompassing various key responsibilities that include inventory and stock management, online order fulfillment, and close collaboration with our Concierge team for specialized requests and orders.

Reporting directly to the Omni Channel Store Manager, but for day to day support work closely with the E-Store Supervisor, this role requires a proactive individual who excels in ensuring the precision and punctuality of order fulfillment processes, while also demonstrating adeptness in inventory control. Beyond these core duties, fostering robust communication channels within the team and across departments is essential for success in this position.

We are in search of a candidate who can ensure accurate and timely order fulfilment, inventory management, but also exhibits exceptional interpersonal abilities to facilitate seamless collaboration and coordination within our dynamic work environment. If you are ready to make an impact and thrive in a fast-paced setting, join us as our next E-Store Shipping Assistant!

OVERVIEW OF PRIMARY RESPONSIBILITIES:

Fulfillment & Dispatch Goals (75%)

· Exemplify adept time management skills to proficiently handle a substantial workload, aligning with stringent order processing targets and surpassing expectations.

· Execute the processing of orders received via the ecommerce platform with precision and efficiency, adhering to Le Labo's exacting packaging standards.

· Demonstrate unwavering commitment to meeting and exceeding business targets while consistently surpassing customer order expectations.

· Display mastery in resolving any discrepancies or errors encountered during the fulfillment process, ensuring seamless customer experiences.

· Uphold the commitment to dispatching all orders promptly within a strict 2-business-day timeframe upon receipt.

· Coordinate the expeditious pickup of packages with shipping carriers such as UPS, USPS, and FedEx, ensuring swift and reliable delivery.

· Submit shipment manifests and maintain a meticulous log of daily shipments, upholding the highest standards of accuracy.

· Cultivate and nurture robust relationships with delivery service representatives, effectively communicating opportunities and successes to optimize service provision.

· Collaborate closely with the Concierge team to address bespoke requests, manage specialized orders, and meticulously maintain a comprehensive returns log, ensuring unparalleled customer satisfaction.

OMNI Collaboration (10%)

· Facilitate the seamless processing of BOPIS (Buy Online, Pick-up In Store) orders utilizing our Online Fulfillment system.

· Engage in cross-functional collaboration with the Free-Standing Store team to streamline the processing of Online Refills through our advanced Online Fulfillment system, ensuring efficiency and accuracy at every step.

· Support boutique stock replenishment needs (box assembly, collateral preparation)

Inventory Management/Safety Goals (15%):

• Engage in seamless collaboration with the NY Warehouse and Ecommerce Operations, swiftly addressing urgent inventory requirements and orchestrating efficient transfers as needed.

• Methodically draft and submit purchase orders in strict accordance with prevailing business demands and objectives.

• Undertake the critical task of receiving goods, meticulously verifying quantities against records to ensure accuracy.

• Uphold the highest standards of organization within the stockroom on a daily basis, diligently monitoring supply levels to anticipate and mitigate potential shortages.

• Execute monthly cycle counts with precision, contributing valuable insights to end-of-year inventory assessments.

• Demonstrate adeptness in reconciling inventory discrepancies, resolving issues promptly to maintain operational efficiency.

• Take ownership of maintaining a meticulously organized and safe work environment within the Ecom stockroom, promptly reporting any concerns or irregularities to the Store Manager.

CHAMPION AND STEWARD Le Labo VALUES

- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission

- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions

- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo

- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world

- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

The anticipated hourly rate for this position is $13.48 to $22.46. Exact hourly rate depends on several factors such as experience, skills, education, and budget. Salary range many vary based on geographic location. In addition to hourly rate, this position may be eligible for an annual discretionary bonus.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Job Types: Full-time, Part-time

Pay: $17.82 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• E-store: 1 year (Preferred)
• Shipping & receiving: 1 year (Preferred)
• Luxury retail E-store: 1 year (Preferred)

Work Location: In person

Salary : $13 - $22