Demo

Manager, Digital Product Operations - Luxury Brands Group

The Estee Lauder Companies
New York, NY Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/7/2025

Description

The Online Manager leads Online team under Online Senior Director and work in partnership with Brand and KAMO team while overseeing Online teams of all Brand clusters.

Online Senior Manager is accountable for overall brand clusters Online performance / Online campaign performance and sales execution for all brands Brand.com / 3PP.

Key Accountabilities (but are not limited to) :

1.Online Strategy

Online Strategy Planning Drive execution, optimization and success of online campaigns to deliver Online P&L for the brand cluster

Make product selection, assortment, and pricing decisions for brand.com / 3PP

Make decisions on promotions items (including collateral) and creative concepts for brand.com / 3PP

Develop Sales objectives, plans, and programsfor brand.com / 3PP

Develop plans for merchandizing, website design, and PR for brand.com / 3PP

Develop omni calendar in collaboration with Brand Inventory Planning

Lead management of brand.com's inventory and align it with online marketing calendar and in collaboration with DPIM and brand Online budgeting

Partner with Brand to allocate P&L statement for each brand's brand.com / 3PP within the cluster and affiliate team

Partner with Brand to prepare a budget plan for brand.com / 3PP that takes into account each brand's strategy, in-store conditions, and past results

2.Online Performance Management

Online Campaign Performance Management

Drive to optimize each brand's Online campaign performance for brand.com / 3PP in partnership with Brand teams

Ensure to align each brand's Online campaign performance with Brand's objectives

Analyze Online campaignand functionsof its competitors and report to Online Senior Manager

Analyze Online campaign following completion and share insights with Brand to incorporate to optimize future campaigns

3.Brand.com / 3PP Sales Execution

3PP Sales Execution

Ensure merchandizing, such as price, contents, sort order, description, disclaimer, etc. are aligned with Online Sales plans and Online Promotion Plan

Monitor 3PP to ensure proper execution of merchandizing for each brands up to date

Develop 3PP strategy based on Communicating goals internally &externally and executing those goals successfully

Preparing and delivering presentations to different audiences, and performing ad-hoc analysis as needed

Producing monthly reports that reflect overall marketplace financial performance and key performance indicator

Brand.com Sales Execution

Lead merchandizing, such as price, contents, sort order, description, disclaimer, etc. are aligned with Online Sales plans and Online Promotion Plan

Drive proper execution of merchandizing

Leadbrand.com to ensure merchandizing is up to date

4.Consumer Marketing Strategy

Channel Activation

Develop specific implementation programs and campaigns for brand.com / 3PP to maximize traffic, conversions, retention

Highlight key areas where the Brandneeds strategic and / or operational support from APAC

Qualifications

Education :

  • University Degree from a reputable university; overseas study (for a year or duration of university education) preferred.

Work Experience :

  • 10 years working experience of which more than 5 years are directly managing e-commerce
  • Strong understanding of e-commerce, improving brand site experience, managing the marketing calendar and executing campaigns and driving business results
  • A strong understanding of the 3PP players, ideally with first-hand experience of managing the relationship and programs to achieve successful business results
  • Experience working in a Western company (ideally but not limited to cosmetics, luxury, FMCG) and a track record of delivering market share growth
  • Understanding of media landscape and how this can be leveraged to develop omnichannel communications plans that includes performance driven media to drive e-commerce sales, consumer loyalty and drive market share
  • Basic understanding of site operations (suchas HTML, CSS, JS)
  • Competency in leveraging on-site analytics tools (GA) and other data sources to improve site experience and optimize sales
  • Personal Characteristics :

  • Ability to multi-task, self-starter, proactive
  • Strong influencing skills and an ability to simplify complex situations
  • Takes initiative and accountability for their actions
  • Treats colleagues and stakeholders with respect
  • Ability to clearly and confidently articulate themselves orally and in writing
  • Analytically minded yet able to extract and articulate key messages
  • Equal Opportunity Employer

    It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

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