What are the responsibilities and job description for the Customer Service Lead position at The Everest Search Group?
About Our Client
Our client is a 30 year old third-party logistics (3PL) company with over 10 locations and more than 5 million square feet of warehousing space across the United States.
Their core focus is on providing B2B and D2C services to clients in the retail, apparel, furniture, and home goods industries.
Location
Ontario, California
Job Summary
We are seeking a Customer Service Representative to carry out various customer service activities, including responding to inquiries, processing orders and receipts, and handling complaints in a prompt, courteous, and effective manner.
This role requires coordinating routing and scheduling pickups with carriers, as well as planning, scheduling, directing, and executing day-to-day distribution activities.
Key Responsibilities:
- Build strong relationships with customers by responding to their inquiries regarding orders, routing, shipments, inventory counts, etc. in a courteous and effective manner.
- Prepare routing information, schedule appointments with carriers, and shipping documents.
- Process and input all customer orders.
- Produce inventory reports to check for product availability.
- Produce all related paperwork and necessary information required for customer orders.
- Coordinate special and last-minute shipping requests with the Shipping and Operations Departments, expediting any order as necessary.
- Provide follow-up with other departments to ensure service standards are being met.
- Ensure proper invoicing of accounts by verifying computer-generated invoices.
- Prepare shipping and tracing information to customers as required.
- Communicate customer feedback to management, including any signs of dissatisfaction.
- Act as a liaison between the warehouse and customer in administration of the account.
- Oversee all paperwork associated with orders and inbound receipt and maintain the corresponding files.
- Maintain current and accurate procedure manuals, which detail the processing requirements of the account.
- Filing and managing/updated Excel spreadsheets.
Detailed Requirements:
- Strong computer knowledge, including MS Office applications.
- Proficient in MS Excel.
- Experience in office or clerical functions of warehousing, distribution, or supply chain, particularly in the retail sector.
- Basic typing skills.
- Familiarity with 10-key.
- Strong communication skills, passionate about creating value to organization and customer needs.
- Excellent customer service skills.
Requirements:
- Willingness to learn.
- High school diploma or equivalent.
- Bi-lingual (Spanish) is preferred, not required.
- Excellent oral and written communication skills.
Compensation:
- $25-$27/hour.
Salary : $25 - $27
