Project Manager Business License Accela Implementation

We are seeking a Project Manager Business License Accela Implementation will be responsible for leading the end-to-end deployment of the Accela Civic Platform for business licensing. This role ensures successful system configuration, data migration, and stakeholder coordination while maintaining compliance with government regulations.

Required Experience

• A minimum of eight (8) years in the Information Technology Field
• 4-6 years of Accela Civic Platform experience
• Minimum of 2 years Business License experience
• Bachelor s Degree or equivalent
• Experience working onsite with government agencies
• Strong understanding of CLIPS (Comprehensive License Information Processing System (preferred but not required)
• Four (4) years experience managing software application implementations projects in large-scale systems, especially cloud-based technologies
• Hands-on experience developing both technical and user-friendly communications

Duties, Scope of Work, and/or Milestones:

• Develop and maintain a detailed project plan, timeline, and resource allocation.
• Ensure the project stays within scope, and timeline constraints.
• Provide regular status updates and reports to stakeholders and leadership
• Lead the configuration and deployment of Accela Civic Platform for Business Licensing.
• Collaborate with internal teams and vendors to migrate data from legacy systems.
• Customize Accela workflows, scripting, and integrations to meet agency needs.
• Act as the primary liaison between IT, Business Licensing, and Accela consultants.
• Facilitate meetings, workshops, and training sessions for end-users.
• Provide onsite and virtual training for licensing staff.
• Ensure smooth communication and coordination between departments and vendors.
• Work onsite as needed to troubleshoot issues and ensure system adoption.
• Provide hands-on guidance during testing, training, and go-live phases.
• Address and resolve technical or process-related roadblocks promptly.
• Oversee User Acceptance Testing (UAT) and resolve system defects.
• Develop training materials and conduct end-user training sessions.
• Ensure a seamless transition from legacy systems, minimizing disruptions.
• Lead the full lifecycle of the Accela Business License Implementation project.
• Coordinate with internal and external teams for configuration, integration, and deployment.
• Ensure system customization, migration, and training are successfully completed.
• Deliver a fully functional, compliant, and user-friendly business licensing system.
• Provide post-implementation support to resolve issues and improve processes
• Gather, oversee business licensing requirements from stakeholders.
• Assist, develop and implement customized workflows, scripts, and user roles in Accela.
• Assist with deploying the module in a production environment with minimal disruption.
• Monitor performance, address post-launch issues, and ensure adoption.

Preferred/Special Skills:

• Strong analytical problem-solving abilities with a proactive, resourceful, and innovative approach.
• Demonstrated ability to work as a collaborative and positive team player in a fast-paced environment.
• Excellent organizational, documentation, communication, and interpersonal skills.
• Ability to effectively communicate with software providers, vendors, and internal stakeholders at all levels.
• Proven multi-tasking skills, with the ability to work under pressure, manage high volumes, and meet tight deadlines.
• Exceptional written and verbal communication skills in English, with fluency in both oral and written formats.
• Experience with ServiceNow, Jira, or similar workflow management tools.
• Experience with Microsoft Office Products, including Microsoft Project
• Must be able to pass a stringent criminal background check (process may take up to six weeks).