What are the responsibilities and job description for the ADMINISTRATIVE SUPPORT position at The Excalibur Group?
The Excalibur Group is currently seeking Administrative Support , in Silver Spring, MD to support a local contract .
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BILINGUAL CANDIDATES PREFERRED
All candidates will undergo and must pass a criminal background check
RESPONSIBILITIES AND DUTIES
Customer Service & Administrative primary duties :
Handle incoming calls, emails, or chat inquiries with professionalism and courtesy
Makes and receives phone calls to support external and internal customers. Calls may be via live video chat with customers
Listen actively to customer concerns, providing accurate information and effective solutions
Resolve issues promptly to ensure high levels of customer satisfaction
Escalate complex issues to supervisors or other support levels as needed
Document and update customer interactions in the system accurately
Follow company procedures to maintain consistency and quality
Creates, completes, updates, and reviews employee and client records
Enters information into computer databases for effective record-keeping
Enroll customers in various services offered and walk them through any questions or concerns
Administers new and existing DocuSign accounts
Prepares and sends documents via mail using approved communications
Ensures the proper naming and saving of documents in the document management system
Ensures all compliance standards are met for audit purposes
Completes administrative tasks such as filing, copying, data entry, etc...
Applies payments
Collects on unpaid claims
Maintains confidentiality of records relating to clients
Collaborates with other staff members to optimize delivery of services
Other duties as assigned
EDUCATION
High School Diploma or GED required
Associate degree preferred
EXPERIENCE AND QUALIFICATIONS
Experience in data entry and processing invoices
At least 1 year of related work experience. Previous experience working in a call center highly preferred
Excellent written and oral communication skills
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
Must be able to work various computer operating systems and Microsoft Office
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
HOURS OF OPERATION
Monday through Friday 8am-5pm.
Temporary role
COMPENSATION
18.00 / hour
HOW TO APPLY
If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com.
The Excalibur Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
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