Customer Service Specialist

• Support a team with customer service for the agency’s residential food waste collection program.
• Monitoring and managing a program-specific email inbox.
• Responding to emails and voicemails within 1-2 business days.
• Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
• Connecting residents to appropriate resources and services; and assist with answering phone calls.
• Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined
• Provide supervisor with at least two (2) weeks notice for planned time off.
• Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.

• Ability to communicate effectively orally and in writing.
• Ability to understand resources and services in the District, particularly solid waste collection services.
• Working knowledge of Microsoft Suite: Word, Excel, OneDrive, Outlook, and Teams.
• Skill in effectively dealing with confidential and sensitive issues.
• Ability to answer emails and calls and enter data into electronic record simultaneously.
• Ability to enter and maintain customer records in the agency’s databases and spreadsheets in an accurate and timely manner.
• Previous work experience and excellent skills in data entry, use of databases, use of Excel and the ability to populate spreadsheets, and general information management.
• Ability to conduct needs assessments for residents over email and on the phone and respond accordingly in helpful and solutions-oriented manner.
• Ability to comprehend, interpret, explain and make decisions in accordance with established policies, procedures, practices and regulations of the agency.
• Ability to use tact and discretion when communicating with District residents and dealing with adverse situations.
• Prior customer service experience is required; call center experience is preferred.
   

• $25/hour

Salary : $25