What are the responsibilities and job description for the E-Commerce Operations Tech position at The Exchange?
Job Description
Researches and resolves complex customer, vendor, product and/or shipping issues related to the online shopping website. Ensures back-end processes are completed to maintain customer satisfaction.
Job Grade
3
Job Tier
2
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
Two years of customer service, customer relations or retail operations experience required.
Additional Qualifications/Requirements
$44,704.00
Major Duties
Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures.
Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers.
Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Holiday hours may be required
Job Type
Management
Number of Positions Remaining
1
Researches and resolves complex customer, vendor, product and/or shipping issues related to the online shopping website. Ensures back-end processes are completed to maintain customer satisfaction.
Job Grade
3
Job Tier
2
Career Area
Retail Specialist
Supervisor
No
Job Qualifications
Two years of customer service, customer relations or retail operations experience required.
Additional Qualifications/Requirements
- Work Schedule – Onsite
- PCS Not Authorized/LSP Not Authorized
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- BUYER WORKSTATION (BWS) - Preferred
- CALL CENTER TECHNOLOGY - Preferred
- EXCEL - Preferred
$44,704.00
Major Duties
Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures.
Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers.
Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Holiday hours may be required
Job Type
Management
Number of Positions Remaining
1
Salary : $44,704
