Front Desk Coordinator

JOB SUMMARY:

The Front Desk Coordinator is the first point of contact for our patients and plays a critical role in creating a positive and welcoming experience. This position is responsible for managing the day-to-day front desk operations, including scheduling appointments, handling patient check-in/check-out, answering phones, and addressing patient inquiries and concerns. The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to work well in a fast-paced environment.

KEY RESPONSIBILITIES:

• Manage the front desk area, ensuring a clean, organized, and welcoming environment for patients
• Schedule, reschedule, and cancel appointments as necessary
• Greet patients upon arrival, check them in for their appointments, and manage the patient flow
• Handle patient check-out process, including scheduling follow-up appointments and processing payments
• Answer and direct phone calls, take messages, and respond to patient inquiries
• Provide patients with information on services, treatments, packages, and retail products
• Promote the spa, services, packages, and retail products to patients
• Maintain accurate and up-to-date patient records
• Manage inventory of front desk supplies and notify management when restocking is needed
• Assist patients with retail purchases as needed
• Support other areas of the spa operation as requested by management
• Maintain confidentiality in all patient matters
• Participate in training and staff meetings as required

REQUIREMENTS:

• 1-2 years of experience in a front desk or customer service role
• Excellent communication and customer service skills
• Ability to work well in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with spa booking software
• Ability to maintain confidentiality
• High school diploma or equivalent required

PREFERRED QUALIFICATIONS:

• Experience in a medical spa or healthcare setting
• Knowledge of cosmetic services and products

WORKING CONDITIONS:

• The Front Desk Coordinator will work in a fast-paced office environment
• May be required to sit or stand for extended periods
• May be required to lift up to 25lbs
• Must be able to multitask and prioritize duties effectively

LOCATIONS:

• Primary location is in Cranberry, PA: 213 Executive drive/Suite 340/Cranberry TWP, PA 16066
• The secondary location for this position will be at the McMurray, PA location.
• This candidate will be required to work at either location based on need.

HOURS/DAYS:

• Working hours will include 9AM-7PM Monday-Friday & 10AM-4PM on Saturdays.

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• Day shift
• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Cranberry Township, PA 16066 (Required)

Work Location: In person

Salary : $18 - $20