Director of Operations

National Aviation Services is searching for an experienced Director of Operations to drive and support our business operations. The Director of Operations will be supporting various staff members in the aircraft and facility janitorial industry across multiple key states in the US East Region. The successful candidate will be knowledgeable in the facilities services industry, driven to meet and exceed client expectations, possess strong leadership skills, and present a strong sense of business acumen and integrity. This role reports to the VP of Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES : include the following. Other duties may be assigned.

• Operational Leadership : Provide strategic direction and leadership to achieve operational excellence.
• Team Management : Recruit, train, and develop a high-performing team of managers, supervisors, and frontline staff for your assigned region. Foster a culture of accountability, collaboration, and continuous improvement.
• Responsible for ensuring that all direct reports receive yearly performance evaluations that include a written evaluation of assigned responsibilities; Safe work practices and performance of any function are essential to the efficiency of each station.
• Excellent communication skills are mandatory as communication plays a very high role in this position.
• Weekly Team Conference Calls with Station Managers in your assigned Region is required. Outline of the call will be set by Corporate Leadership.
• Responsible for monitoring productivity and meeting all required NAS and Customer standards for all provided services within your assigned region.
• Client Relationship Management : Build and maintain strong relationships with airport authorities and customers to understand their needs and ensure service delivery exceeds expectations.
• Frequent communication with the customer leaders via email, phone calls, and / or station visits is required.
• Each director is required visit each assigned city within your region a minimum of two times each quarter. Each Station visit must include a time slot for meeting with the on-site local customer contact to ensure any feedback, questions, or concerns are addressed immediately. Specific travel schedules will be provided by the VP of Operations.
• Quality Assurance : Maintain rigorous quality assurance processes to ensure compliance with industry standards, regulations, and customer requirements.
• Safety and Compliance : Ensure strict adherence to safety protocols and regulatory requirements in all operations. Identify and mitigate risks to prevent accidents and incidents.
• A firm knowledge and enforcement of all the NAS Company policies and procedures, as well as all of the NAS Safety and Security policies and procedures is required and mandatory. Dictation of, adherence to and following of each procedure is required.
• A firm and clear knowledge of the entire operation of your assigned region including scheduling, GSE, safety, supplies, and employee relations is a must.
• Familiarity of the entire customer fleet with a thorough knowledge of all functions of all Aircraft and Building Maintenance is a must; Knowledge of different Aircraft types is necessary.
• Must adhere to all FAA, OSHA, EEOC, DOL, State and Local Compliance requirements.
• Financial Management : Manage station budgets, forecasts, and financial plans to achieve profitability targets while maintaining service quality and customer satisfaction.
• Obtains and reviews price quotes for the procurement of parts, services, and labor for projects.
• Expands business revenue by pursuing new accounts or expanding current accounts.
• Train Station Managers to ensure a thorough understanding of the budget, daily report, P&L, and quarterly targets.
• Monitor industry trends and market dynamics to identify opportunities for business growth and expansion in assigned locations.
• Monitor spending in assigned location - Labor and overtime management, COGS, equipment and repair expenses, etc.
• Performance Monitoring and Reporting : Monitor established KPIs and performance metrics to measure operational efficiency, service quality, and customer satisfaction. Provide regular reports and updates to senior leaders on each assigned location.
• Performance Monitoring and Reporting : This position requires weekly travel to assigned locations.
• All travel plans and expenses must be approved prior to booking.
• Continuous Improvement : Drive initiatives to optimize processes, enhance productivity, and streamline operations. Implement best practices and innovative solutions to deliver superior service and value to our customers.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability :

Reasoning Ability :

Physical Demands :

Work Environment :

National Aviation Services (NAS) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

National Aviation Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of National Aviation Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. National Aviation Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

NASHP