Front Desk Coordinator

The Factory hair salon is located in a unique area drawing clientele from Cherry Creek North/Glendale/Virginia Village neighborhoods and is looking for a part time experienced Front of House Professional to join our growing team. The team at The Factory is collaborative and keeps a fun, vibrant and upscale atmosphere. At The Factory we believe in being authentic and true to yourself and others. We believe in diversity in the workplace and believe our differences make us a stronger team. We value continuous personal growth and education, we truly believe this the key to long term professional success.

As The front of house Professional, and as the first point of contact for guests who visit the salon or contact us by phone or email, your responsibilities will include but are not limited to:

*Warmly greeting all guests upon their arrival by name and offer to escort them on salon tours while they are waiting.

*Checking in guests upon arrival and letting their service provider be aware promptly.

*Offering refreshments to guests in waiting/processing area

*Answering phone calls and responding to emails from guests as well as texts promptly.

*Monitor reviews on social media platforms (Yelp, Facebook, and Google Reviews) and refer customer service issues to Salon Manager

*Schedules, cancels and reschedules appointments as necessary.

*Answer questions about services and inform guests about specials and products. (Knowledge of company promotions, items in stock, and general salon information is key.)

*Handles all POS transactions including opening and closing of the register.

*Computer Knowledge (Meevo is a plus, Microsoft, Social Media)

*Coordinate promotional sales displays and actively find creative ways to market the salon.

*Daily opening and closing duties

*Light cleaning and hair salon upkeep

*Other miscellaneous tasks

*Checking in with guest periodically to ensure quality of visit is on par with what is expected at The Factory.

This Job is ideal for Someone Who Is/has:

* At least a year experience as a front desk professional

* Self-motivated, detail oriented, outgoing, energetic, resourceful and friendly

* Dependable, accountable, honest and responsible

* Posses excellent customer service skills

* Ability to multi task while maintaining a warm and inviting atmosphere.

* Fashion conscious and have a passion for the beauty industry.

* An excellent problem solver.

* Able to work flexible days and hours including nights, weekends and some holidays.

* Maintain professionalism and be courteous at all times.

If this sounds like a good fit we would love to hear from you, along with a current resume and discuss the possibility of your future career at The Factory!'
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Hours per week:

• 20-29

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Part-time

Pay: $18.29 - $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $20