Family Case Manager-Supportive Living Program

Description

Position Summary:  Provides comprehensive, case management and crisis intervention to adult and child victims of violence experiencing homelessness as a result of domestic violence; knowledgeable and understands the effects of domestic violence and homelessness and provides constructive intervention activities that reinforces healthy coping skills.

Work week: Monday-Friday: 11am-7pm

Responsibilities:

• Provides families with case management services which includes, but not limited to housing, employment, legal and medical referrals.
• Coordinates in-home, family case management meetings with the head of household.
• Completes intake and orientation of services and discusses safety planning with clients.
• Observes and documents weekly observations of each child within the family unit.
• Assures Clients First data entry is accurate and current and assists in providing information for reports or statistical information when requested.
• Facilitates weekly process groups and/or events using a variety of psychotherapy approaches (e.g. cognitive-behavioral, psycho-educational, client centered) and based on systems theory and domestic violence research.
• Responds appropriately to emergency situations utilizing de-escalation and conflict resolution skills.
• Assists clients in obtaining community services and establishes referral relationships with other agencies to facilitate services.
• Provides court advocacy and court testimony as needed.
• Provides training, supervision and support to volunteers and interns as assigned.
• Represents agency in special groups and community education activities.
• Participates in in-service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory and community resources, including assessments of danger, and resources of direct solution.
• Attends and participates in case staffing’s on a weekly basis.
• Works assigned schedule with adequate flexibility, may be required to provide support during other hours.

Other Duties: Performs other job-related duties as assigned.

Qualifications

Requirements: Master's Degree n Social Work, Psychology, or related field with at least one year of experience in a crisis intervention and/or domestic violence field or a Bachelor's Degree and any equivalent combination of training and experience, which provides the required knowledge, skills and abilities. 

Licenses and Certifications: Valid Texas Driver’s License.

Knowledge, Skills and Abilities:

• Knowledge and understanding of the dynamics of domestic violence affecting individuals and families.
• Knowledge of the legal process for family violence and an understanding of the legal documents presented to clients and an understanding of child protective services.
• Knowledge of trauma informed care and/or trauma theory.
• Knowledge of de-escalation techniques when working with clients.
• Skilled at working with Microsoft Office Word and Outlook; experience working with and entering data into client databases.
• Ability to relate to different cultural and religious backgrounds
• Ability to relate compassionately and with empathy towards clients through active listening skills; problem solving; conflict resolution and critical thinking skills.
• Ability to work individually and in a collaborative team environment sharing information and knowledge that best helps the clients to succeed.
• Ability to follow all safety and precautionary rules and measures for the safety of the clients and for oneself.
• Ability to multi-task, organize, prioritize and effectively and efficiently manage one’s time under stressful situations.
• Ability to set healthy boundaries when working with clients.
• Ability to maintain and preserve client confidentiality.
• Ability to work some evenings and weekends.

Mental and Physical Abilities:

• Ability to perform physical task such as stooping, reaching, bending, climbing to interact with clients including children and the ability to carry up to 25 pounds.  Most activities in this position are in a sitting position, but may require some standing. 
• Ability to drive safely and transport clients in company vehicle.
• Ability to work some evenings and weekends to meet the needs of the clients.
• Ability to lift and carry up to 25 lbs.

Working Conditions: Work may be performed in an office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like but not limited to the office environment. 
 
Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.