Quality Assurance Specialist

Position Summary

The Quality Assurance Specialist for Self Directed Supports is responsible to ensure compliance, oversight, and adherence to all program regulations set forth by OPWDD Self Directed Services and agency guidelines.

Essential Duties and Responsibilities

• Audit/review department, program and agency business practices, both planned and unannounced. These include corporate compliance audits and record reviews for CFS-SDS.
• Review results of internal audits/reviews with administrative staff, provide technical assistance for correction and document all findings. Conduct follow-up program reviews.
• Support other agency departments in understanding and following regulations and best practices.
• Occasionally conduct investigations of allegations, incidents and corporate compliance issues according to OPWDD and/or OMIG guidelines. Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring investigation.
• Complete any needed follow up tasks relating to investigations.
• Provide, implement, and monitor recommendations as a result of investigations and audits to ensure follow-through, as assigned.
• Participate on agency committees as needed.
• Carry out tasks as delegated by supervisor(s).
• Position requires flexible hours; off hours on call responsibilities; and travel to all agency sites as needed.

Education and Experience

• Bachelor's degree in health-related field preferred, familiarity with current regulations and minimum of 2 years of experience with supporting individuals in the OPWDD system. At least 1 year of experience with Self-Directed Services/Supports preferred.

Required Skills/Abilities/Competencies

• Ability to maintain a high level of confidentiality.
• Commitment to company values and adherences to policies is expected.
• Familiar with OPWDD/SDS, and OMIG regulatory standards.
• Knowledge of OPWDD procedures and regulations for programs and service documentation & follow-up.
• Ability to communicate effectively with others and individuals served is essential.
• Exceptional organizational skills and diligence required.
• Ability to work under stringent timeframes and meet deadlines.
• Must be proficient in Microsoft Word and Preferred experience with EVERO.
• Communication, Relationship Management, Analytical and critical thinking.

Salary Range

$52,000 - $55,000

The Center for Family Support provides equal employment opportunities toall.We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!