What are the responsibilities and job description for the Customer Service Representative position at The Faulkner Automotive Group?
The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60 Best Places to Work Awards.
Customer Service Representative Benefits, include:
- Top-tier benefits: Medical, Dental and Vision
- 401k with company match
- Paid time off & paid holidays
- Employee discounts
- Employee referral bonuses
- Annual reviews and merit increases
The Customer Service Representative is the “go to” person in the Body Shop for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Body Shop, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position!
Customer Service Representative Requirements
- Valid driver’s license
- Prior retail/receptionist or customer service experience preferred
- Perform consistently to provide excellent customer service
- Ability to work in team environment
- Strong oral and written communication skills
- Ability to set appointments using an online system and understand basic technical information
The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.
Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.
