What are the responsibilities and job description for the IT Support Technician position at The Faulkner Automotive Group?
The Faulkner Automotive Group is looking for an enthusiastic, self-motivated IT Support Technician to join our team! Faulkner is a place you can establish a career and grow with the organization. We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60 Best Places to Work Awards.
IT Support Technician Benefits, include:
- Top-tier benefits: Medical, Dental and Vision
- 401k with company match
- Paid time off & paid holidays
- Employee discounts
- Employee referral bonuses
- Annual reviews and merit increases
As an IT Support Technician, you will support multiple sites throughout Harrisburg, Mechanicsburg, and Lancaster Pennsylvania. The IT Support Technician will be responsible for day-to-day operations and troubleshooting multiple sites both remote and on-site. Duties will require traveling on-site to locations to perform certain tasks. Environment is MS Windows based with varying mobile technologies site to site.
IT Support Technician Requirements
Key Qualifications:
- 1-3 years of experience in hardware/software support (remote and onsite).
- Strong customer service skills with a focus on delivering exceptional employee support.
- Willingness and ability to travel between office locations for onsite support (25-mile radius home office)
- Must lift and carry items up to 50 pounds.
- Proficiency in documenting and resolving support tickets promptly.
Preferred Skills:
- Experience with asset management and inventory tracking.
- Familiarity with FreshService or similar IT service management tools.
About Faulkner
The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.
Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.
Faulkner127
