Performance Manager

Fedcap Families of Maine, member of The Fedcap Group, is looking for a dynamic, experienced leader with a background in human services or workforce development to oversee the day-to-day operations and supervise staff at our Biddeford, Maine opportunity center as a Performance Manager! 

Position Key Highlights:

• Earn 60K  annually in this mission-driven role! Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports
• This role will be primarily based out of our Biddeford, Maine site. Valid Driver's license is required. 
• All serious applicants should have a bachelors degree, or equivalent experience in the nonprofit sector, preferably the workforce development field.
• Families Forward offers a comprehensive benefits package to all full-time employees, plus on-the-job training, professional development, and REAL advancement opportunities! Apply on today to be contacted by a dedicated member of our Recruiting Team! 

Position Summary:

The Performance Manager drives a high performing team of Career Advisors and has overall accountability for their performance, quality of service, and contractual commitments. Position manages the workload and provides supervision and performance coaching to team responsible for delivering career and case management services. 

Essential Job Functions:

• Lead, develop and performance manage team to continuously improve and increase their capability and deliver against quality, performance targets.
• Coach and motivate staff members, hold team meetings, and support overall sense of teamwork. 
• Conduct regular supervision and observations of direct reports utilizing agency forms and standards.  
• Uphold agency health and safety standards and promotes the well-being of staff, participants and their families.
• Write and deliver performance evaluations in accordance with agency requirements with recommendations for performance goals and professional development.  
• Manage all employee tenure processes for direct reports.  
• Run reports in FedcapCARES to analyze their team’s performance and make decisions to ensure that goals and objectives are being met. Identify trends and lags in 
• erformance and create plans to address.  
• Ensures direct reports complete their agency onboarding and on-going professional development requirements and encourages their professional growth though 
• ctive participation in optional learning internal and external opportunities.  
• Ensure agency values and customer service standards are understood and observed by all delivery team members so that all participants are provided with the same high standard of service that maximizes their chances of securing sustainable employment. 
• Ensure the team maintains paperwork and participant records to ensure the participant journey is documented in FedcapCARES in accordance with contract compliance and quality standards.
• Develop strong networks of support for program participants through external partner engagement.
• Promote Fedcap Inc. positively at every opportunity with participants coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
• Uphold all agency policies, values, and expectations in performing their job. 
• Actively model our Fedcap values throughout all aspects of their work and interactions with others.
• Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.
• Conduct monthly inspections to ensure site meets agency standards for cleanliness, tidiness, and brand. Escalate any site concerns.  
   

Qualifications

Education and Experience:

• Bachelor's degree or higher education preferred or in lieu of education, multiple years of relevant equivalent experience.
• Must demonstrate successful leadership experience in the form of directly supervising staff 
• A valid driver's license is required.

Work Environment: 

• This job operates in a professional office environment

Position Type/Expected Hours of Work/Travel:

• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional evening and weekend work may be required as job duties demand.
• This position requires the ability to meet a minimum of 20% travel. (1x/week roughly 30 miles max)

Travel demands are dependent on business need and may be subject to change.

Equal Opportunity Employer: Fedcap and Families Forward provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.