Performance Manager

Fedcap Families of Maine, member of The Fedcap Group, is looking for a dynamic, experienced leader to become the site's Performance Manager! The position will need someone with a background in human services or workforce development to oversee the day-to-day operations and supervise staff at our South Portland, Maine opportunity center.

Position Key Highlights:

• Earn a starting annual pay rate / salary of $60K in this mission-driven role! Exact pay rate will be based on the individual strengths of each candidate as well as the scope of responsibility i.e. caseload size and number of reports, 
• This role will be primarily based out of our South Portland site. 
• Valid Driver's license and reliable transportation is required. All serious applicants should have a bachelors degree or equivalent experience working in the nonprofit sector, preferably human services fields.
• Families Forward offers a comprehensive benefits package to all full-time employees, plus on-the-job training, professional development, and REAL advancement opportunities!

Position Summary:

The Program Manager is responsible for leading all aspects of exceptional day-to-day service delivery at their assigned Opportunity Center(s). Depending on caseload size and proximity, Program Site Managers may be assigned to one large Opportunity Center or, they may be responsible for the oversight of several smaller centers. In larger Opportunity Centers, the Program Manager may have a peer that whom they work closely to manage their site’s workflow, performance and coaching of program staff. 

Essential Functions:

• Acts as a member of the Families Forward Maine Leadership team.
• Collaborates with the Regional Director to manage a high-performing, data-driven team that is equally committed to the needs of individuals served and to achieving exceptional outcomes.
• Responsible for the management and delineation of respective responsibilities to a Site Supervisor 
• Upholds and ensures that all employees within their Opportunity Center(s) are fully informed of agency policies and expectations.
• Runs report in Fedcap CARES and uses data to plan daily and weekly tasks and create longer-term strategies for site achievement.
• Analyzes site data and metrics for strengths and areas for improvement in performance and efficiency while identifying priority areas for staff and their assigned caseload. 
• Conducts monthly case reviews to ensure compliance, quality, and adherence to standards. 
• Responsible for the hiring, orientation, and training of employees.
• Communicates effectively and transparently to ensure staff are aware of policy, program, and agency changes.
• Recognizes and escalates concerns that may compromise operations and contractual obligations.
• Coaches and supports staff in developing the skill sets and knowledge required to excel in their jobs.
• Provides regularly scheduled supervision for direct reports and conducts a staff meeting at least once a month.
• Evaluate staff performance and identify needed training and professional growth opportunities.
• Coordinates all site operations, including logistics, facilities, staffing, and program model and workflow adherence.
• Investigate and provide follow-up and mediation for program participant and staff concerns.
• Manages site calendar and PTO requests from staff to ensure coverage and business needs are met.
• Reviews and approves mileage and reimbursement requests to ensure their accuracy and adherence to agency policies.
• Represents Fedcap and Families Forward with all stakeholders and in the community positively and professionally.

Qualifications

Education and Experience:

• Bachelor’s degree or higher education and/or equivalent experience.
• Program management and supervisory experience preferred.
• Non-profit experience is preferred. 
• Demonstrated track record for building and developing community partnerships.
• A valid driver’s license is required.

Work Environment: 

• This job operates in a professional office environment. 

Position Type/Expected Hours of Work/Travel:

• This is a full-time position. 
• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional evening and weekend work may be required as job duties demand.
• This position requires the ability to meet a minimum of 20% travel. (1x/week)
• Travel demands are dependent on business need and may be subject to change.

Equal Opportunity Employer: Fedcap and Families Forward provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Salary : $60,000