Program Manager

JOB SUMMARY   

The Performance Manager drives a high performing team and has overall accountability for their performance, quality of service, and contractual commitments related to a specific service component.  Position manages the workload and provides supervision and performance coaching to a functional team made up of staff members engaged in the same job responsibilities.  Position may manage a team of Career Advisors, or Placement Specialists, Participant Success Advisors, or Vocational Evaluators or Instructors. 

ESSENTIAL FUNCTIONS

• Lead, develop and performance manage team to continuously improve and increase their capability and deliver against quality, performance targets.
• Coaching and motivating staff members, holding team meetings, and supporting overall sense of teamwork. 
• Conducting regular supervision and observations of direct reports utilizing agency forms and standards. 
• Writing and delivering their performance evaluations in accordance with agency requirements with recommendations for performance goals and professional development. 
• Managing HR process from interviewing, performance improvement plans when needed through termination
• Runs reports in FedcapCARES to analyze team’s performance and making decisions to ensure that goals and objectives are being met. Identifying trends and lags in performance and creating plans to address. 
• Ensures direct reports complete their agency on boarding and on-going professional development requirements and encourages their professional growth though active participation in optional learning internal and external opportunities. 
• Ensure agency values and customer service standards are understood and observed by all delivery team members so that all participants are provided with the same high standard of service that maximizes their chances of securing sustainable employment. 
• Ensure the team maintains paperwork and participant records to ensure the participant journey is documented in FedcapCARES in accordance with contract compliance and quality standards.
• Develop strong networks of support for program participants through external partner engagement.
• Promoting Fedcap Inc. positively at every opportunity with participants coworkers and external stakeholders, understanding and articulating the full services and benefits we offer to customers.
• Upholding all agency policies, values, and expectations in performing their job. 
• Actively role models our Fedcap values throughout all aspects of their work and interactions with others.
• Demonstrate drive to deliver performance in line with key performance indicators and performance targets.
• Quality is the responsibility of all Fedcap Inc. staff members and must be reflected in all interactions and documentation with participants and stakeholders.

NOTE: The employer reserves the right to change or assign other duties to this position.

QUALIFICATIONS    

Required Education and Job Experience

• Bachelor's degree in vocational rehabilitation, human services, adult education, or related field and/or equivalent work experience.
• 2 years of supervisory experience directing in case management, workforce development or adult education OR an equivalent combination of related education and experience.

Position Type/Expected Hours of Work/Travel:

• This is a full-time position.
• Hours of work and days are typically, Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Occasional evening and weekend work may be required as job duties demand.
• Travel demands are dependent on business need and may be subject to change.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity, M/F/D/V.