What are the responsibilities and job description for the Receptionist position at The Fedcap Group?
CWS has a vital need for a Receptionist.
Receptionist plays a vital role in creating a welcoming and professional environment for all visitors, clients, and team members. This position requires exceptional communication and organizational skills, a friendly demeanor, and the ability to manage multiple tasks with efficiency and poise. Whether greeting guests, handling inquiries, or ensuring the smooth operation of the front desk, the Receptionist is the face of our organization and a key contributor to our success.
This is a highly visible position. The receptionist greets and receives customers, program participants, and visitors at Community Work Services.
Responsibilities
Provides high level of customer service as the first representative of Community Work Services.
Presents a professional manner at all times, whether on the phone or in person.
Opens Portland Street and Lancaster elevators promptly at 8:00AM for start of business day.
Monitors and directs program participants and visitors entering the premises of CWS.
Monitors security cameras, reporting any suspicious activity to Supervisor and/or any Executive Team Member.
Identifies individuals requesting entry via audio buzzer system.
Receives and signs for some small deliveries, messenger deliveries or registered mail, and ensures that the appropriate department/individual is notified.
Operates telephone system to receive incoming calls, respond to caller inquiries, directs calls.
Conducts pages in accordance with CWS paging guidelines of staff.
Makes announcements, takes messages as necessary, and delivers messages in a timely fashion that are left on General Delivery Mailbox.
Provides administrative support for CWS staff to include but not limited to making copies, distributing faxes from fax machine, ad hoc data entry, CORI processing, posting meeting announcements in elevators, maintaining flyer, business card and brochure supply at Front Desk, creating flyers, and typing other documents as assigned.
Requirements
· High School graduate
· A minimum of two years of related office experience or training
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.
