Senior Newsroom Operations Coordinator - New

Department:             The Christian Science Monitor                                                                                                                                          

SUMMARY

The Senior Newsroom Operations Coordinator works with the Editor and Managing Editor to set a tone of order, harmony, and efficiency in the Boston newsroom, providing prayerful and practical support for the editorial operations of The Christian Science Monitor around the world.

Internally, the incumbent joyfully serves the mission of the Monitor by keeping newsroom operations humming along smoothly, thereby freeing up staff to focus fully on producing outstanding Monitor journalism. This includes providing punctual, accurate, thorough responses on administrative questions; supporting meetings and editorial workflows with an eye toward efficiency; and planning staff events that develop strong teamwork and professional excellence.

In addition, the incumbent serves as a key Monitor liaison with the broader Church. This includes building and maintaining active, effective, and efficient partnerships with TMC departments such as the Treasurer’s Office, Human Resources, and Office of the General Counsel, to coordinate all aspects of staffing, onboarding, and nurturing of Monitor editorial staff, including contract writers and freelancers, and interns. It also includes supporting the Editor’s communications with readers and subscribers, and developing proactive strategies to improve the reach and impact of such communications.

The Senior Newsroom Operations Coordinator understands the Monitor’s basic budget and staffing structure, and in coordination with the CSPS Manager and Managing Editor, expertly manages key aspects of Monitor operations, including contracts, contributor payments, insurance coverage for global reporters, freelancers, and fixers, and expense reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with Editor and Managing Editor on strategic newsroom issues (25%)
  • Model a consistently high standard of order, joy, and efficiency in support of the Monitor’s mission
  • Develop proactive and creative ways to build and strengthen staff morale
  • Work with Editor and Managing Editor to provide proactive, transparent, consistent communication with the newsroom
  • Collaborate with the Editor and Managing Editor in helping to design and execute team-building initiatives, including staff retreats
• Build a sense of community with current, lapsed, and potential subscribers through strong communications (25%)
  • Keep Editor abreast of Field communication and draft timely, thoughtful correspondence on the Editor’s behalf
  • Maintain open lines of communication with Field, including with teachers, practitioners, churches, Reading Rooms, and individual subscribers
  • In concert with Editor, Managing Editor, and Senior Product Manager, work with Customer Contact Center (CCC) and other TMC channels to find new ways to proactively engage with the Field, address their questions and concerns, and energize them to share the Monitor more broadly in their networks and communities
  • Support CSM-related events worldwide
• Build and maintain internal business relationships (25%)
  • Coordinate paperwork and logistics of hiring of staff, freelancers, and interns
  • Manage contributor payments, expense reports, credit card reports, insurance for international reporting trips
  • Budget aware; track and support budget management in coordination with CSPS Manager, Editor, Managing Editor, and Treasurer’s Office
  • Annual review support and coordination
• Administration (25%)
  • Maintain internal calendars and scheduling; assist with travel arrangements as needed
  • Provide outstanding office management; participate actively on CSPS Admin Team; serve as backup to Trustee EA on certain tasks as needed.
  • Support Trustee EA in maintaining and updating org charts, staff lists, distribution lists, Slack channels.
  • Maintain Monitor subscriptions library to facilitate the staff’s effortless access to key publications.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Supervisor: CSM Editor

Supervises: N/A

Regular Contacts

Editor, Managing Editor, Senior Product Manager, Product Manager, Editorial staff, Treasurer’s Office, Human Resources, Office of the General Counsel, Customer Care Center, CSPS Manager, CSPS Trustees

JOB REQUIREMENTS

Education/Experience

College degree or equivalent experience. A minimum of three to five years of related professional experience preferred.

Knowledge/Skills

Incumbent should be discerning, kind, proactive, efficient, and joyful. Must have demonstrated strong organizational, communication, and problem-solving skills. Incumbent is expected to be a strong writer and grammarian and have outstanding interpersonal skills for effective communication with employees, management, and contributors. Ability to deliver timely results and work both collaboratively and independently. Confidentiality is paramount.

Technology Skills

Individual must have strong word-processing skills (such as Google Suite or Microsoft). Must be technically proficient and willing to learn new software applications such as Trello, Jira, Confluence, Salesforce, EZ Publish, Adobe InCopy/K4, etc. Strong technical skills and aptitude are preferred.

Work Environment

Boston-based; little to no travel is anticipated. Must enjoy working in a team environment, be detail-oriented, highly motivated and have the ability to multi-task projects and deadlines. Must have flexibility and willingness to adapt as needed.

Engagement with Christian Science

Mother Church membership required; Primary class instruction is preferred.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.