Deposit Services Specialist

Position Summary

This position is responsible for supporting the administration and back-end management of customer deposit accounts, focusing on accuracy, compliance, and operational efficiency. You will collaborate closely with internal teams and external partners to ensure a seamless customer experience while maintaining strict adherence to regulatory requirements.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.
  
  

Who We Are

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 135 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

Accountabilities

What will you do:

Deposit Processing Reconciliation and Maintenance

Process deposit services Reconciliation and Maintenance, ensuring all required documentation is complete and accurate.

• Conduct SSA verifications to ensure accurate customer information and compliance with regulatory requirements.
• Process new account openings, ensuring all required documentation is complete and accurate.
• Update customer records based on SSA notifications.
• Perform AVS checks to verify customer asset information.
• Verify signatures and documentation in accordance with bank policies.
• Process account closures and notifications based on death notices.
• Facilitate fund sweeps between accounts and coordinate product switches for customers as requested.
• Ensure accurate execution of transactions and update account details accordingly.
• Process address change requests in a timely and accurate manner.
• Update customer account information and perform account maintenance activities, such as changes in ownership, beneficiaries, and account features.
• Process CIP and COBO check-off in an efficient and accurate manner.
• Print and send statements.
• Conduct due diligence and verification processes to comply with regulatory requirements and prevent fraud.
  
  

Quality Control

Deliver accurate, compliant, and customer-focused support while contributing to the bank's reputation for excellent service.

• Responsible for effective and efficient processing of new DDA, savings, and COD accounts and necessary support.
• Verify critical fields and confirm receipt of signature cards and related account documents.
• Review system reports, solve problems, and correct all errors.
• Update accounts as needed relative to DDA, Savings, COD, and interest accrual exceptions.
• Input account changes on Navigator using completed maintenance request forms, including waivers, product switches, addenda records, internal transfers, sweeps, etc.
• Input W-8 forms on foreign customers.
• Reply to all account verifications.
• Complete TIN verifications.
• Provide other related support as needed to achieve team goals and objectives.
  
  

Mail Processing and Distribution

Accurate, efficient, and secure handling of incoming and outgoing mail for the Bank.

• Assist bank teammates with mail questions and processes.
• Scan documents as necessary.
• Process daily return mail; route to the appropriate individual, department, or workflow process.
• Log, research and resolve each return mail piece utilizing the web, account officers, and customer contact.
• Maintain, monitor, and charge return mail fees through a recurring service charge, update associated account fields for manually controlled accounts and Reg D compliance.
  
  

Qualifications

High School degree required. One or more years of relevant work experience, preferably in bank operations or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills And Abilities

• Excellent verbal and written communication skills.
• Demonstrate creativity and problem-solving skills. Solution-oriented to customers.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Demonstrate a high degree of concern for professional and innovative customer service.
• Ability to maintain positive rapport with a wide range of individuals.
• Ability to adapt to the needs of the organization and teammates.
  
  

What’s in it for you?

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Teammate Banking Perks
• Community Volunteer Time
• And More!