Insurance Account Manager/Program Manager

Job Description

Join The Florida Association of Insurance Agents as an Insurance Account Manager/Program Manager and be part of a dynamic team. Our organization is dedicated to providing exceptional service and support to our clients. You'll play a pivotal role in managing client accounts, supporting program initiatives, and ensuring client satisfaction across all interactions. We are seeking someone with a positive attitude, eager to contribute to our team's success, and committed to delivering unparalleled service to our members. At The Florida Association of Insurance Agents, we believe in fostering an inviting workplace where you can grow and thrive. If you are passionate about customer service and looking for a role where your efforts can make a real difference, we invite you to apply!

Salary: $50000.00 - $70000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Client Engagement: Act as the primary contact for policyholders, addressing inquiries and resolving concerns efficiently.

Policy Management: Oversee the servicing of insurance policies, including renewals, endorsements, and cancellations, to maintain client satisfaction.

Relationship Development: Cultivate strong relationships with clients to ensure retention.

Administrative Coordination: Collaborate with carrier partners and wholesale brokers to expedite resolutions and service delivery.

Communication: Keep clients informed of any changes or updates regarding their insurance policies and ensure they understand their coverage and options.

Continuous Improvement: Regularly evaluate service procedures and policies to enhance efficiency and client satisfaction.

Program Management: Work within our underwriting authority to review insurance agency renewals.

Requirements

Education: A bachelor's degree in a relevant field or equivalent experience in insurance is acceptable.

Experience: Proven experience in insurance account management or a similar customer service role is highly preferred.

Licensing: Fl Insurance License 2-20 preferred. FL Insurance Customer Service 4-40 License with the willingness to convert to a 2-20 License may be sufficient.

Communication Skills: Excellent verbal and written communication abilities are essential for success in this role.

Organizational Skills: Strong attention to detail and organizational skills to effectively manage multiple accounts and tasks.

Technical Skills: Proficiency with CRM software and other digital communication tools is required.

Interpersonal Skills: A customer-focused mindset with the ability to build and maintain long-term relationships with clients.

Company Description
The Florida Association of Insurance Agents is a nonprofit state trade association of insurance agencies affiliated with the Independent Insurance Agents and Brokers of America, Inc., and 18 local boards throughout Florida. The association—the central source of information for nearly 2,000 independent property and casualty agency members, employing close to 25,000 licensees—is dedicated to enhancing the independent agency system through education legislation, communication, and member services.