Development Operations Coordinator

Are you detail-oriented, highly organized, and

passionate about supporting nonprofit fundraising?

If so, you might be the Development Operations Coordinator we are looking for! See the job description below.

· Location: Hybrid (Office Remote Work Option one day/week)

· Compensation: $23.59 - $24.04 per hour

· Bilingual Salary differential: Additional $1.50 per hour for confirmed Spanish proficiency

The Food Bank offers:

· Paid lunch

· 14 days of paid vacation to start

· 10 paid sick days

· 80% of health insurance premium is paid by the Food Bank - worth $537-$1,626 per month

· 50% of dental insurance premium is paid by the Food Bank

· Match of up to 3% of retirement plan contributions after 6 months

The Food Bank is an equal-opportunity employer that celebrates diversity and is committed to an inclusive environment for all its contracted workers, employees, and volunteers.

To apply and help us get to know you, send a cover letter with your resume through this ad. See our website for a complete job description.

The Development Operations Coordinator is responsible for the accuracy and maintenance of the donor management databases which are kay to successful donor stewardship. This position focuses on accurate and efficient database management and increasing donor engagement by responding to donor inquiries and distributing donor acknowledgments in a timely manner.

Essential Functions

Maintains donor relationship management databases (NXT and Luminate Online) and performs a variety of functions including:

· Prompt and accurate processing of incoming gifts including checks, credit cards, ACH payments, employee giving, etc. and updating the monthly batch tracking spreadsheet.

· Updating donor records, compiling biographical information, data entry, and generating gift detail reports.

· Assist in monthly private support revenue reconciliation with the Development Operations team and Finance division.

· Assist in the updating attributes/custom fields in donor records for segmented donor outreach.

· Respond promptly to donor inquiries and provide excellent customer service, referring to Food Bank colleagues when appropriate.

· Ensure donor acknowledgement letters are processed promptly, including annual receipts.

· Assist the Development Operations Department with maintenance and oversight of Raiser’s Edge NXT, and Luminate Online fundraising data integrity.

Working Conditions

Office environment and remote work once a week after training

Job Qualifications/Requirements

Education and training - High school diploma or equivalent

Experience – 1 years of experience in work that requires accuracy such as data entry.

Other skills:

· Demonstrates attention to detail and ability to process information in a prompt and accurate way

· Outstanding communication, interpersonal, customer service, and research skills

· Proficiency in Microsoft Suite and CRM management

· Superb time management and organizational skills, including the ability to work well independently and with others

· Ability to maintain strict confidentiality

Job Preferences

· Bachelor’s degree or equivalent

· Demonstrated customer service skills

· Experience with Blackbaud Raiser’s Edge, Salesforce, or other constituent relationship management software (CRM)

· 2 years of data entry experience

· Experience in data analysis

· 2 years of non-profit experience

· Bilingual (English and Spanish)

·

In accordance with federal law and U.S. Department of Agriculture Nondiscrimination Policy, this institution is an equal opportunity provider and prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability, marital or familial status. To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410, or call 202/720-5964 (voice and TDD). USDA is an equal opportunity provider and employer.

Job Type: Full-time

Pay: $23.59 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Commute:

• Chicopee, MA 01020 (Required)

Work Location: Hybrid remote in Chicopee, MA 01020

Salary : $24 - $24