What are the responsibilities and job description for the Lab Operations Specialist position at The Fountain Group?
Details for the position are as follows:
- Duration: 3-month contract with the potential for permanent hire
- Location: Boston, MA - 02115
- Rate: $28-32 per hour
Job Description:
- In this role, you will be responsible for planning and overseeing enterprise-level support and service activities for our client’s products and services. Your primary focus will be to ensure exceptional quality, operational performance, and adherence to program delivery standards. Key responsibilities include:
- Service Oversight: Manage and coordinate support and service activities, ensuring that client needs are met with high-quality solutions.
- Client Relationship Management: Develop a deep understanding of client business operations and product installations to effectively identify service needs, plan delivery, and proactively implement support measures.
- Issue Resolution: Act as the primary point of contact for clients, coordinating resolution of service incidents and escalating technical issues as needed.
- Collaboration: Work closely with sales and support teams to highlight the value of our support offerings and uncover opportunities for expanding support services, thereby reducing client downtime and lowering support costs.
Required Skills:
- Associate’s or Bachelor’s Degree is highly preferred.
- A strong background in lab operations with proficiency in MS Office applications. Experience with SAP, Appian, and Spotfire is advantageous.
- We welcome candidates with diverse experiences in operations, procurement, general lab functions, asset management, inventory management, and related fields.
Salary : $28 - $32
