Admin - Installed Exteriors

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our sixth consecutive year, we ranked in Idaho's Top 10 Best Places to Work.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have worked for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significant tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Provide assistance in office administration for all TVID Exterior Installed Sales operations (Gutters and Overhead Doors).

Key Duties and Responsibilities:

• Exceptional Customer Engagement: Be the welcoming face and voice of TVID Exterior. Skillfully assist customers via phone, email, and in person, fostering a positive customer experience at every touchpoint.
• Efficient Materials Management: Take charge of ordering and receiving materials for installation, material-only orders, in-house supplies, and more. You'll be instrumental in keeping our projects well-supplied and on track.
• Installation Scheduling: Manage the install schedule for all in-house and sub-contractor installers as well as warranty, repair and service calls.
• Streamlined Financial Processes: Review, update, and invoice tickets, process labor bills for subcontractors and internal labor, and handle invoicing for completed jobs while ensuring precise record reconciliation.
• Problem Solving and Adaptability: Skillfully process credits for returns and account discrepancies. Assist in managing inventory and address any unexpected challenges with a flexible mindset.
• Effective Communication: Engage with internal and external customers as well as sub-contractors in a friendly, professional manner. Collaborate with field teams to manage project progress and navigate scheduling complexities.
• Organized Record Keeping: Maintain organized paperwork and filing systems, including BisTrack records and reports. Monitor any order concerns, and project status updates.
• Warranty Management: Review warranties and coordinate necessary follow-up actions.
• Quality and Safety Focus: Prioritize safety and quality in all tasks, contributing to our commitment to excellence.
• Continuous Improvement: Contribute to our culture of continuous improvement by thinking, planning, and executing tasks with a visionary mindset.
• Goal Achievement: Set and achieve goals effectively, even under pressure, while skillfully juggling multiple tasks.
• Other Job Tasks: Complete other job tasks that may be assigned.

Required:

• Good judgment and decision-making skills.
• Professional demeanor, portraying the company positively.
• Ability to problem-solve with minimal supervision.
• Excellent time management skills, with the ability to manage priorities efficiently.
• Approachable, a good listener, and an effective communicator.
• Strong teamwork and collaboration skills.
• Adaptability to modify daily schedules for unforeseen urgencies.
• Strong leadership and goal-setting abilities.

Strongly Preferred:

• Proficiency in Microsoft Office tools.
• Familiarity with BisTrack.
• General understanding of Installed Sales and contracts.
• High School Diploma.