Installed Product Coordinator

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our sixth consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary Purpose:

Responsible for coordinating fieldwork, materials, and labor for installed products, ensuring efficient scheduling, communication, and project execution. This role also includes responding to warranty repair requests and ensuring high-quality service for builders and homeowners.

Duties & Responsibilities:

Project Coordination & Execution:

• Travel to job sites to assess job status and confirm material deliveries before installation.
• Track in-progress calls and proactively resolve installation issues with installers and external partners.
• Maintain accurate records and facilitate effective communication for seamless project execution.
• Monitor and adjust project schedules to optimize workflow and prevent delays.
• Review and update scheduled installation dates throughout all phases of the project.
• Maintain a log for install completions and material returns.

Warranty & Repair Services:

• Respond to builder or homeowner warranty repair requests as directed by a supervisor or authorized personnel.
• Utilize hand and power tools for repairs and installations.
• Document time and materials used for warranty/repair work and report to a supervisor.
• Ensure all paperwork is kept clean, dry, and organized.

Communication & Relationship Management:

• Regularly update customers on project progress, handle inquiries, and address complaints related to installations.
• Build and maintain strong relationships with installers, Construction Managers, and internal departments.
• Communicate additional work requests from Construction Managers to the appropriate installer.
• Obtain signed approvals for work requested outside the contract scope.
• Interact with customers, Franklin Building Supply employees, and subcontractors in a professional and friendly manner.

Logistics & Efficiency Improvement:

• Periodically pick up and deliver additional materials to job sites as needed.
• Assist in implementing lean methods to improve efficiency and reduce waste.

Requirements:

Technical & Industry Knowledge:

• Knowledge of new multi-family residential construction.
• Ability to identify problems, develop solutions, and implement changes effectively.
• Experience using hand and power tools.

Time Management & Adaptability:

• Ability to modify daily schedules for unplanned urgencies.
• Strong multitasking skills to juggle multiple tasks while maintaining accuracy.
• Effective goal setting and achievement in a fast-paced environment.

Communication & Problem-Solving:

• Strong judgment and decision-making skills.
• Professional demeanor to represent the company positively.
• Ability to work independently and problem-solve with minimal supervision.
• Approachable, good listener, and effective communicator.

Physical & Operational Requirements:

• Ability to work in inclement weather and be on your feet throughout the day.
• Comfortable working in tight spaces, such as crawl spaces, for certain repairs.
• Valid driver’s license with a clean driving record.

Strongly Preferred:

• Experience using technology in the field.
• Familiarity with builder portals.