What are the responsibilities and job description for the Sales Representative position at The Franklin Group?

Job Description

Description :

Let’s share a little about FBS and then we welcome you to apply :

We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 13% of what you make each year!
For our sixth consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees.
We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
Along with competitive compensation, we offer competitive benefits that would be expected including medical / Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose : Maintain and grow the existing customer base through prospecting, sales development, quoting, and

customer follow-up, while providing unbeatable customer service with a positive attitude.

Duties and Responsibilities :

Sales Development :

Educate customers on products and services offered by Franklin Building Supply.

Identify and develop new sales opportunities within the target market.

Cross-sell and upsell products and services to existing accounts.

Customer Engagement :

Build trust with customers to create positive experiences and long-term relationships.

Assist customers with purchasing decisions, including value engineering their projects when needed.

Provide accurate and detailed price quotes and building material estimates from blueprints.

Follow up on customer inquiries and ensure requests are handled promptly.

On-Site Support :

Visit job sites to monitor work progress, identify additional customer needs, and target potential new clients.

Collaborate with subcontractors and greet all visitors warmly.

Order Management :

Accurately process customer orders, special requests, and invoices.

Partner with the Account Coordinator to fulfill special order requirements.

Problem Solving :

Adapt to daily schedule changes to address urgent customer needs.

Handle challenging situations calmly and communicate effectively to resolve issues.

Requirements : Requirements :

Sales and Customer Engagement :

Ability to educate customers about products and services effectively.

Proficient in cross-selling and upselling strategies to enhance customer value.

Skilled at building and maintaining trust with customers for long-term relationships.

Blueprint and Estimation :

Expertise in interpreting blueprints to create detailed and accurate building material estimates.

Knowledge of value engineering to help customers optimize project costs.

On-Site Coordination :

Ability to assess job sites to monitor progress and identify customer needs.

Proficient in targeting new clients during on-site visits.

Order and Process Management :

Skilled in accurately processing customer orders, special requests, and invoices.

Collaborative ability to coordinate with team members for special order fulfillment.

Communication and Problem-Solving :

Strong active listening and effective questioning techniques.

Professional communication skills for handling challenging situations and difficult customers.

Adaptability to modify schedules to address urgent customer needs promptly.

Time Management and Organization :

Highly organized with excellent attention to detail.

Strong time management skills to prioritize tasks effectively and maintain focus.

Team Collaboration :

Proven ability to work cohesively within a team environment.

Learning and Adaptability :

Openness to learning new products, processes, and adapting to industry changes.

Reliability and Professionalism :

Dependable and accountable in fulfilling responsibilities and obligations.

Ability to maintain composure and professionalism in high-pressure situations.

Technical and Licensing Requirements :

Valid driver’s license with a clean driving record.

Familiarity with building materials and industry trends is a plus.

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