What are the responsibilities and job description for the Guest Experience Manager position at The Front Climbing Club?
Salt Lake City, UT | Full-time |
Are you passionate about creating outstanding guest experiences and building high-performing teams? Join The Front Climbing Club as our next Guest Experience Manager and help shape the heart of our community. You'll lead with warmth, precision, and purpose-ensuring every member and guest receives exceptional service in an inspiring, community-driven environment.
About The Front Climbing Club
The Front isn't just a gym-it's a home base for climbers and adventurers. With cutting-edge facilities, creative spaces, and a mission to inspire meaningful connections and foster an engaged community, we strive to be much more than just a place to climb. Join us in making every visit unforgettable.
The Role
You'll be a key leader on our Gym Operations team, driving a culture of hospitality, excellence, and continuous improvement. You'll collaborate across departments, support staff development, and ensure that our members feel welcomed, heard, and valued every step of the way.
What You'll Do
The Front Climbing Clubs are committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Clubs strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop, and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.
Are you passionate about creating outstanding guest experiences and building high-performing teams? Join The Front Climbing Club as our next Guest Experience Manager and help shape the heart of our community. You'll lead with warmth, precision, and purpose-ensuring every member and guest receives exceptional service in an inspiring, community-driven environment.
About The Front Climbing Club
The Front isn't just a gym-it's a home base for climbers and adventurers. With cutting-edge facilities, creative spaces, and a mission to inspire meaningful connections and foster an engaged community, we strive to be much more than just a place to climb. Join us in making every visit unforgettable.
The Role
You'll be a key leader on our Gym Operations team, driving a culture of hospitality, excellence, and continuous improvement. You'll collaborate across departments, support staff development, and ensure that our members feel welcomed, heard, and valued every step of the way.
What You'll Do
- Champion exceptional customer service and lead the front desk team with energy and professionalism.
- Develop and implement hospitality training programs to drive customer loyalty and retention.
- Coordinate staffing, onboarding, training, and performance management across the gym.
- Support event planning, promotions, and operational updates with clear communication and follow-through.
- Analyze feedback, resolve customer concerns, and implement improvements that align with our mission.
- Collaborate with senior leaders on strategic planning and department initiatives.
- Contribute as a stakeholder in one or more operational areas like events, Testpiece Cafes, retail, or facilities.
- Ensure a clean, safe, and welcoming environment in partnership with Facilities and Risk Managers.
- 4 years of hospitality or customer service experience.
- 2 years managing people in fast-paced environments.
- Strong organizational, communication, and leadership skills.
- Ability to work evenings and weekends.
- A passion for people and a mindset of continuous improvement.
- Preferred: Bachelor's in Hospitality or Hotel Management, plus relevant certifications (CPR/First Aid, Utah Food Handlers, Utah Alcohol Certification).
- Experience opening new facilities and training staff is a major plus.
- Health, dental, vision, life, and disability insurance
- 401(k) retirement plan
- Free gym membership
- Discounts on food and merchandise
- A vibrant, mission-driven culture that values innovation, collaboration, and community
The Front Climbing Clubs are committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Clubs strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop, and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.
