What are the responsibilities and job description for the Office Coordinator position at The Fulton Group?

Job Description

Description :

Fulton is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

OVERALL RESPONSIBILITY :

Office Coordinator Personnel are responsible for phone support, clerical and order processing support to ensure the efficient operation of various functions including but not limited to aftermarket orders. Tasks will be related to organization and communication, and must be conducted in a manner that is consistent with the company values and operating philosophy.

ACCOUNTABILITIES :

Answering the telephone, directing and / or screening calls, taking, and relaying messages. Ensures all customers are taken care of promptly and in a sincere manner.
Processing aftermarket orders from customers.
Customer Communication
Vendor Communication
Process purchase orders to vendors.
Ship and receive aftermarket orders physically and virtually
Customer Service communicating with customers as needed. Processing paperwork, maintaining records, order entry, meeting minutes, reporting, supply ordering and all other general office support related tasks for the aftermarket group as assigned.
Field Service, Parts and Technician Support, prepares job paperwork and performs customer interactions, including technician job files, quoting, sales order entry, invoicing and filing. Facilitating sales orders following order entry to completion.
All other administrative or general office support related to duties as assigned.

Requirements :

QUALIFICATIONS (Education, Certifications and Required Experience) :

Minimum high school diploma or GED

Minimum of 2 years' experience in a professional business environment.

Proficient in Microsoft Word, Excel and Outlook. Have the ability to learn new software programs.

Reliable, self-starter with strong organizational skills, and attention to detail. Demonstrated ability to consistently produce high volume, high quality work in an expedient and efficient manner.

Preferred but not required Odoo ERP system.

DEMONSTRATED CRITICAL COMPETENCIES :

Communication - Ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it.

Customer Orientation - The ability to demonstrate concern for satisfying ones' internal and / or external customers.

Thoroughness - Ensuring work and information is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

Flexibility - Openness to difficult and new ways of doing things; willingness to modify one's preferred way of doing things.

Creativity – Generate new and unique ideas

PHYSICAL REQUIREMENTS :

Repetitive Motion - Substantial movement / motion of the wrists, hands and fingers.

Sitting - The body is supported by buttocks and back and employee needs to remain seated for extended periods of time.

Fulton is committed to a diverse and inclusive workplace. Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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