What are the responsibilities and job description for the Pediatric Treatment Coordinator position at The Fun Kids Dentist?

Position Summary :

Greetings from The Fun Kids Dentist Pediatric and Orthodontic Dental Office! We are excited to welcome new team members into our office. Here at The Fun Kids Dentist, our number one priority is our patients. We strive to provide the highest level of pediatric / orthodontic dental care. We believe that in order to provide this top level of care and customer service for our patients, we need to find the most talented individuals that enjoy being part of a fun and passionate team of dental professionals. We are currently looking to add a Pediatric Treatment Coordinator to our growing office.

A Treatment Coordinator's main priority is overseeing all new patients and presenting care. This individual will focus on working with a patient / client family through their first experience in our office through completion of treatment and establishing a dental home with us. You will work with the pediatric dentists to explain treatment recommendations. Your duties will include presenting a treatment plan / treatment fees, researching insurance coverage / pre-authorization for the patient, and arranging a payment plan when applicable. You will schedule the patient's care and follow up with any questions / concerns that may arise throughout the patient journey through treatment.

The key to your success is effective communication with a smile, and helping the patient family overcome any obstacles to acceptance and completion of their dental care. The Treatment Coordinator sets the tone for what a patient's experience, treatment, and care will be like within our office. It is important for our patients to feel our culture at all times through the exceptional customer service and treatment that we provide.

Education / Experience :

The ideal candidate must have a minimum of two years of sales experience. Experience in the dental / medical field is preferred, but will train the RIGHT candidate.

Skills / Abilities :

Good interpersonal skills to develop an effective relationship with patients, parents, doctors, team members and community.
Effective verbal skills to communicate with and educate patients and parents to treatment
Gentle persuasion skills to guide patients and parents and to instill confidence with regards to our dentists abilities and results of treatment (we provide exceptional care, and safe / effective patient care is our top priority)
Letter / email composition skills and excellent grammar skills
Typing skills for entries into patient charts, and for drafting / constructing letters to referral sources pre and post-treatment
Exceptional ability to work independently and in a team environment
Organized, systematic with impeccable follow through
Knowledgeable with dental insurance (knowledge in medical insurance / healthcare insurance background would also be considered)
Positive attitude that exudes confidence and enthusiasm

Responsibilities (including but not limited to) :

New Patient Process

Greet new patients and orient them to the practice

Organize radiographs / records / referrals / pertinent information prior to new patient visits

Review patient forms during new patient visits and document information in patient electronic chart

Guide patient families through insurance pre-authorization, financial arrangements, and prepare appropriate agreements when applicable

Schedule Treatment visit(s) and coordinate with additional collaborative parties when necessary (ex. Sedation visits or collaborative care with additional specialists)

Follow-up with unscheduled patient families.

Upload and organize all incoming and prepare outgoing radiographs / records / letters

Confirm receipt of all necessary forms / payment / information prior to patient's undergoing treatment

Maintain consultation rooms and patient family literature / forms

Work with treating dentist to draft and send letters to referral source after first visit is complete

Patients of Record

Meet with patient families of established record within the practice when treatment needs arise, to help present treatment plan, insurance and financials

Collaborate with front desk team / coordinator to follow up on unscheduled treatment

Marketing and Practice Promotion

Follow up with new patients once treatment is completed, to establish dental home in our office or refer back to their dental home / referral source

Assist in coordinating practice-building programs with patients, parents, referring and non-referring offices, and within the community

Participate in staff meetings

Perform other tasks as assigned by doctors / leadership

Job Type : Full Time

Salary : $20-$27 hourly; $2000 sign on bonus

Benefits :

401k Plan

Free dental care for your children, Generous discount for orthodontic care of your children

Health Insurance

Dental Insurance

Generous PTO plan

Paid Holidays

Salary : $20 - $27

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