Client Services Coordinator

Client Services Coordinator

If you’re a detailed-driven, super friendly person who loves working with interesting people, take a closer look!

Our law firm is breaking the mold. We are a young, fun, and tech-savvy firm providing first-class services to our clients without any pretentiousness.

Our core values are: Integrity, Authenticity, Innovation, Empathy, and Fun.

QUALIFICATIONS:

• You have experience as a frontline, high-end client service professional and love providing incredible concierge level service with a smart tone, and a soft touch.
• You learn quickly, are a self-starter, want to grow, can self-manage and don’t need a lot of hand-holding.
• You know how to manage workflow for others to keep them on task and on target and don’t mind managing the manager!
• You adore systems, and love to create checklists and work processes the first time so the next time something needs to be done, it’s already documented.
• You aren’t afraid to ask questions to get the job done.
• You confident supporting our business development efforts by taking the lead on event management.
• You love technology, and love being behind the computer all day where the action is. (We use several technology platforms including Gmail, Google Calendar, Word, CRM, Wealthcounsel, Airtable, WordPress, and Zoom.)

Experience communicating with professionals in a professional, yet warm and inviting, even loving tone is key.

Exceptional candidates will have an impressive ability to establish connection with our clients and potential clients, find out where they need support and let them know you are there for them, and doing whatever it takes to provide the service they are requesting. (You also know how to distinguish between tire kickers and real potential clients, who need a different kind of handling, and you are adept at that as well.) Above all – you must LOVE these things and have references confirming that you thrive in this type of role.

RESPONSIBILITIES:

Our innovative law firm offers real estate and estate planning services that empower and inspire people to be proactive in their lives and investments. Our firm is growing like crazy and we need someone to help us manage our wonderful growth. If that’s you, your daily and weekly responsibilities will include:

Always: Make all prospects & clients feel awesome!

• That’s really Job #1. If you can do that, you’re a keeper. We’ll provide you with the tools, training and teammates to support you, but we can’t train for this, so if you don’t have it, this isn’t a fit.
• This includes connecting with people who reach out through email, Facebook, and by phone. Ensuring that they’re understood, then finding out the best way to handle their next steps. In doing so, you will also document the best practices in our company policies and procedures, so you build a knowledge base for yourself until you are totally autonomous. We will help make sure you’re comfortable with this process with excellent training resources that match our firm’s core values and mission.
• This also includes connecting with prospects and clients, and inputting their information into our CRM, following up by email and phone as needed to schedule and confirm meetings, reschedule as needed, and reporting to Bonnie on where prospects are at in their purchase decision cycle.
• And, most importantly, making sure our clients feel the love. Clients may feel anxiety and fear around working with a lawyer and the subject matter. One of our guiding principles is to help our clients and prospects relax, so if you can do this, you’ll be with us a long time.

Weekly: Nurture the Workflow and Client Environment

• Ensure attorneys are prepared for the week ahead, know who they’re meeting with and make sure they have what they need.
• Support attorneys through the engagement, design, signing, and follow through sequence which includes managing document systems.
• Assist attorneys in the signing process, including document assembly and reassembly. Training and notary certification will be provided.
• Manage the office environment so clients and prospects feel welcome and invited.
• Usher legal documents created by attorneys through printing, signature, mailing, and post-signing process using a digital filing system.
• Manage attorney correspondence and compose your own correspondence.
• Assist with firm marketing activities such as planning in-person workshops, webinars, and blogging.

General Staff Requirements: Everyone on the team is on the hook for this…

• Maintain documentation in accordance with company standards
• Update and create checklists for Standard Operating Procedures as your work evolves
• Attend regular individual development, departmental and other team meetings as requested

COMPENSATION:

The Client Services Coordinator is an in-office position, requesting 20 hours per week to begin and has full-time potential. Our intention is for the person in this position to assume an even greater role in the client service arena as we, and their skills grow. To begin, the position will be fully remote. Ideally, the best candidate for this position will be open to working 2-3 days a week at a future Camden County, NJ office. It is an ideal situation for a parent who is ready to return to work. You will begin with a 90 day trial period. After that time we will reevaluate compensation and hours.

Compensation is commensurate with experience and potential contribution. Ranging from $18-$25/hour.

We offer meaningful work that feeds the growth of our community by supporting real estate investors and families to become the best they can be and make smart decisions. You will have a great deal of autonomy and input into making our services and systems ever more meaningful, transformative, and enlivening.

If you love to ninja through an inbox and provide an incredible customer experience, connect with our clients on a personal level, feel that your service is wanted and valued by your company and your community, we want you to be part of our team!

TO APPLY:

If you are THE ONE, please send your resume to hello@galamfirm.com and a cover letter that clearly conveys why we should hire you and what you bring to the table. Tell us what you’re looking for in a job and why you think you’d be a good fit. Make sure to put “I’m THE One” in the subject line. Any emails sent without the correct subject line will not be opened.

We will notify you by email if you are invited to the second phase or if the position is filled. We’re very serious about wanting a long-term partnership with you, and are willing to put in the time up front to ensure we aren’t repeating the process any time soon.

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 20 per week

Schedule:

• Day shift

Work Location: Hybrid remote in Haddonfield, NJ 08033

Salary : $18 - $25