What are the responsibilities and job description for the Front Desk Receptionist/Patient Coordinator position at The Gallery of Cosmetic Surgery?
Job Summary
The Patient Care Coordinator/Receptionist performs tasks in the clinic setting according to the policies and procedures of the company. The main job is to ensure high quality healthcare to all patients.
Primary Job Functions:
- Answer multiple phone lines, addresses incoming messages, chats and texts
- Respond appropriately to patient’s needs and concerns
- Respond in a timely manner and follow up to patients' needs, inquiries.
- Document correctly in patient charts, as needed.
- Explaining procedures and responding to questions in a professional, friendly manner.
- Offer guidance to patients regarding surgical and cosmetic procedures
- Quoting fees
- Processing invoices
- Processing payments
- Scheduling appointments for patients' including consultations, injections, post ops, etc.
- Complete data entry efficiently and promptly
- Taking patients’ histories
- Scanning in documents efficiently and promptly.
- Handle a high level of new and current patient calls using professional tone and exceptional judgment
- Ability to multi-task, moving effortlessly from one project to another
- Maintain communication with practitioner and all team members
- Complete miscellaneous office duties and projects as assigned in a timely manner
- Assists all team members as requested
Other Skills and Abilities:
- Ability to prioritize and multitask while working in a fast-paced environment
- Ability to work both independently and as a team
- Well-developed organizational and computer skills
- Knowledge of Patient Rights
- Knowledge of the company fire and safety regulations, electrical hazards, disaster plans, and infection control policies
- Knowledge of HIPAA
- Knowledge and understanding of company policies and procedures and their application
Schedule:
- 8 hour shift (Rotating Shifts 7AM-4:30PM and 12:30PM-9PM)
- Monday to Friday
- No weekend
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Vision insurance
Medical Specialty:
- Plastic Surgery
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating shift
Work Location: In person
Salary : $25 - $30